Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 21 | 62 | 170 |
| Neutral (3) | 1 | 1 | 5 |
| Negative (1 or 2) | 0 | 0 | 19 |
| Total Reviews | 22 | 63 | 194 |
| Avg Rating |  4.86 |
4.86 |
 4.43 |
| Address: | 101 Arch Street Boston, MA 02110 - US |
|---|---|
| Website: | http://www.shoebuy.com |
| Business Hours: | M-F 9am-8pm, Sat 10am-6pm, Sun 12pm-6pm EST |
| Sales Phone: | n/a |
| Service Phone: | 888-200-8414 |
| Sales Email: | n/a |
| Cust Service Email: | service@shoebuy.com |
| Date Reviewed: 09/19/2004 | ||
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lungerc from unknown Member Since: 05/03/2004 View Member's: Reviews |
fast shipping, I got an automated email with my tracking # that I really liked. However, the shoe came in a plastic bag, free shipping so I guess they wanted to save on the shipping cost. |
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| Date Reviewed: 11/17/2004 | ||
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KAM1193 from MI Member Since: 11/17/2004 View Member's: Reviews |
As I wait for my running shoes to be delivered, I sent an email stating that it had been 6 business days, and I have not received conformation on my shipment. Shoebuy replies and says your order was cancelled and you should have received notice of that. Thanks. Over a week lost waiting. I will never try to do business with you again and I will tell others of the bad service. Mass? GO GEORGE W.! |
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| Date Reviewed: 01/24/2005 | ||
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stargazer423 from OH Member Since: 09/05/2003 View Member's: Reviews |
I have used this company several times now. Their prices are very competitive, especially with coupons they have. Shipping and return shipping are free. Communication is excellent. I had to return one item and got a prompt refund on my credit card. No problems at all. All merchandise is new and well packed. I will definitely use them in the future and recommend them. |
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| Date Reviewed: 01/24/2005 | ||
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dogtired1 from AR Member Since: 01/12/2005 View Member's: Reviews |
I ordered with a 15% promotional discount, and if you register you can get another 10% off. The shoes are shipped directly from the manufacturer, so shipping times are dependent on them. It's a great place to shop for shoes if you're sure of your size. I liked it so well, I've ordred two more pairs of shoes. It pays to check the site every now and again. I've seen the 15% discount offered twice. |
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| Date Reviewed: 03/31/2005 | ||
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gte153u from SC Member Since: 03/31/2005 View Member's: Reviews |
(Edited March 31st by gte153u) I had several great experiences with Shoebuy.com and I have recommended them to all my friends. They have free shipping, free returns, price matching, great coupons, and member discounts. They even include free tracking on your shipment. This makes buying over the internet virtually risk free!!! |
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| Date Reviewed: 07/28/2005 | ||
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giant49erbl from CA Member Since: 06/26/2005 View Member's: Reviews |
Their Customer Service was a big help as originally I ordered the wrong size. They stopped the original order and suggested that I re-order, which I did. The pricing was excellent. I will do business with them again and recommend them to all. |
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| Date Reviewed: 08/16/2005 | ||
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champignon from unknown Member Since: 03/29/2005 View Member's: Reviews |
"110%" price match guarantee is a FRAUD. I bought 3 pairs of the same athletic shoes from them at $52+/each, then 7 days later shoes.com had a sale for the same item at $41 each. I called but got the brush off, was told to email them. I ordered 3 more pairs from shoes.com, and emailed shoebuy.com. In spite of documentation they have refused the price match. I will return the shoes at their expense and never do business with them again. |
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| Date Reviewed: 12/23/2005 | ||
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lynng from CO Member Since: 12/02/2002 View Member's: Reviews |
I bought some clothing for Xmas from Shoebuy.com on 12/13. Although they shipped out on 12/15, they won't arrive until 12/27, too late for Xmas. I spoke to several cust.serv. reps., including the director of CS, who all had the identical bad attitude--they make no apologies, no offers. Bottom line--no present by Christmas. I had the feeling they get lots of angry calls like this every day, and that's just the way they do business. BUYER BEWARE!!! |
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| Date Reviewed: 03/27/2006 | ||
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dwebber from unknown Member Since: 03/19/2006 View Member's: Reviews |
Very pleasant to buy from, product was exactly as described |
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| Date Reviewed: 10/12/2006 | ||
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ctelford from unknown Member Since: 11/15/2005 View Member's: Reviews |
Fast shipping and merchandise exactly as ordered |
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| Date Reviewed: 11/15/2006 | ||
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stewlounse from AL Member Since: 11/15/2006 View Member's: Reviews |
Great experience. Had the cheapest price I could find over any other store. Fast shipping! I would definately buy from them again and recommend to anyone looking for a good deal! |
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| Date Reviewed: 11/21/2006 | ||
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adidasmohit from FL Member Since: 11/17/2006 View Member's: Reviews |
i got the shoe for a cheap price..above all customer service is good...will buy again from shoebuy |
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| Date Reviewed: 04/26/2007 | ||
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starman314 from CA Member Since: 04/26/2007 View Member's: Reviews |
I placed an order for a pair of shoes almost a month ago. Shoebuy charged my PayPal account immediately, but I still have not received the shoes. I e-mailed their customer service department twice, but I received no response. Finally, I called their customer service department and spoke with a woman who seemed completely uninterested. She told me that they aren't sure the manufacturer is going to ship the shoes and that they are no longer available via the Shoebuy website so they might not be in stock. She had no idea when they will fulfill my order and did not seem apologetic in the least. These guys have good prices, but other than that they're a mess. I definitely will not shop at Shoebuy again. |
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| Date Reviewed: 06/24/2007 | ||
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billboud from GA Member Since: 06/24/2007 View Member's: Reviews |
Beware of shoebuy's return goods policy. You must make sure you are ordering your exact size. I overestimated my width. I wore the shores once outdoors for about 15 mintues. They refused to exchange the walking shoes for the correct width. I did the same with Zappos and no problem. Will never shop shoebuy again. Inform your friends. |
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| Date Reviewed: 07/30/2007 | ||
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jimndot from NE Member Since: 11/19/2004 View Member's: Reviews |
I've had nothing but good experiences with ShoeBuy. They are almost always the lowest online price, and the one time they weren't they honored their 110% price guarantee right away. Before you buy search for online coupon codes and almost always save at least an additional 10%. Steer clear of the sites that don't offer free returns. |
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| Date Reviewed: 08/25/2007 | ||
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organizedlady from NJ Member Since: 08/25/2007 View Member's: Reviews |
I purchased slippers from shoebuy.com only to have them fall apart shortly after wearing them. I have purchased slippers for half the price that I paid for the Woolrich slippers from shoebuy.com that are still in very good condition. The customer service is horrible and can wind up costing you more money. Shoebuy asked me to send the purchased product back to them at my expense leading me to believe they were going to make the situation right. I very quickly recieved the original slippers back stating they will not do anything even though it is clear the stitching was faulty. I will not buy from this company again nor will I recommend this website to any of my friends. |
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| Date Reviewed: 09/05/2007 | ||
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kelleigh1 from MA Member Since: 09/05/2007 View Member's: Reviews |
Shoebuy is the best! Shipping, customer service, returns/exchanges - everything has always been smooth. I buy all my shoes here and recommend Shoebuy to everyone. As for the person who posted about the poor quality of the product, you can't blame that on Shoebuy. They are the vendor, not the manufacturer. |
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| Date Reviewed: 11/09/2007 | ||
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mnllstr from UT Member Since: 11/09/2007 View Member's: Reviews |
What a disappointment! I ordered a pair of K-Swiss Nido shoes from Shoebuy, hardly even wore them, a few months later, the tongue broke. I sent them in to "be reviewed for defect" although it was quite obvious...The Tongue Fell Off!! I have never had a pair of shoes that have done that, let alone after such little use. My shoes were sent back to me almost three weeks later with a torn in half piece of paper that said that is was rejected because the shoes had been worn. Duh! Of course they have been worn, I contacted them before I sent the shoes in and told them the problem. Shipping was not reimbursed, and what is even worse, when they sent the shoes back, they forgot the tongue! Now I can't even try to fix it myself! I have called customer service 3 times and have always talked to the same incredibly indifferent representative. I was told last week that a supervisor would contact me within 24 hours...still waiting... Called again this morning...same thing. Dissatifying at best. |
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| Date Reviewed: 01/02/2008 | ||
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travkov from NY Member Since: 01/02/2008 View Member's: Reviews |
This company entered incorrect address for delivery and never corrected it,I had to contact UPS and correct myself,never got any apologies and customer service is very rude- they hang up on you. |
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| Date Reviewed: 04/09/2008 | ||
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npriest from FL Member Since: 08/02/2003 View Member's: Reviews |
Shoebuy.com is everything they claim to be. It is where I first go to look for shoes. I have a hard to fit size (women's 11 extra narrow). And they do have the most selection in that size, of any web site that I've tried. Returning/exchanging shoes is as easy as they state. And I love their frequent sales! Thank you Shoebuy.com |
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| Date Reviewed: 04/10/2008 | ||
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nickhandres from unknown Member Since: 04/01/2008 View Member's: Reviews |
Excellent selection - easy to shop - great products |
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| Date Reviewed: 04/11/2008 | ||
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ShawnCapone from MN Member Since: 12/27/2002 View Member's: Reviews |
I have used Shoebuy.com many times now with great results |
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| Date Reviewed: 04/16/2008 | ||
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libbycholerton from unknown Member Since: 03/31/2008 View Member's: Reviews |
I love shoebuy.com AND fatwallet.com I did not initially find the shoes on the shoebuy website that I bought here (why, I don't know) but once I found them at another co website, I was able to find them in stock at Shoebuy and for less money. The website is not real easy to find flip flops on, |
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| Date Reviewed: 04/16/2008 | ||
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debbiepuetz from unknown Member Since: 03/31/2008 View Member's: Reviews |
Needed a black shoe, but had to settle for brown because everything in the type ,style, and xwide size I needed was out of stock . Was very disappointed. |
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| Date Reviewed: 04/16/2008 | ||
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rairfnd from unknown Member Since: 03/31/2008 View Member's: Reviews |
harder than average to use |
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