Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 26 |
| Neutral (3) | 0 | 0 | 9 |
| Negative (1 or 2) | 0 | 0 | 43 |
| Total Reviews | 0 | 0 | 78 |
| Avg Rating | Not Rated |
Not Rated |
 2.50 |
| Address: | 16765 W. Bernardo Dr. San Diego, CA 92127 - US |
|---|---|
| Website: | http://store.sony.com |
| Business Hours: | n/a |
| Sales Phone: | 877-253-SONY |
| Service Phone: | 877-253-SONY |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
Sony Store
http://store.sony.com
| Date Reviewed: 12/06/2002 | ||
|
theroux001 from NY Member Since: 08/01/2001 View Member's: Reviews |
Pay full list price, wait an hour to get through to customer service, and hope that you don't need to send something back. I ordered a $1600 computer which arrived damaged, I had to send it back and wait for over a month to get my money credited back to my account. Save some money and buy it at a retailer, you'll be happier! |
Overall Rating
|
| Date Reviewed: 12/19/2002 | ||
|
wilde207 from NH Member Since: 12/19/2002 View Member's: Reviews |
DO NOT ORDER FROM SONY STYLE. I ordered a new Vaio laptop using the 800 line and paid by credit card. I received a confirmation, order number and ship date by email. When the computer never arrived when promised, I checked the web site tracking area only to learn the order was suddenly 'cancelled.' After waiting 30 minutes on hold for CS, I was told the item was, days after ordering, 'now out of stock.' Worst of all, they never contacted me to tell me, I had to investigate for myself.AVOID SONY! |
Overall Rating
|
| Date Reviewed: 12/24/2002 | ||
|
pa28av8r from CO Member Since: 12/24/2002 View Member's: Reviews |
DO NOT BUY DIRECT FROM SONY. I ordered a laptop online. Their site said it would ship in 3 days. 1 week later, it still showed as "in progress". I sat on on hold for 1 hour and 20 minutes. The next day was 50 minutes on hold. Next day 94 minutes on hold. Never got a person. I tried to cancel the order via e-mail and was told to use the 1-800 number. I gave up and ordered it somewhere else. Total time on hold to get status then cancel was 16 hours 20 minutes. Horrible Experience ! |
Overall Rating
|
| Date Reviewed: 12/26/2002 | ||
|
EMerkison from FL Member Since: 12/26/2002 View Member's: Reviews |
Ordered the Sony ICF-CD513 AM/FM CD, order was shipped the next business day, for overnight shipment. Order was placed via the net. Received it a day late shippers fault, not Sony. I would order from them again, recommended to me by a family member that has ordered in the past with no problems. |
Overall Rating
|
| Date Reviewed: 01/02/2003 | ||
|
artherstrasse from unknown Member Since: 01/02/2003 View Member's: Reviews |
A new $3,000 VIAO purchased from Sony.com was delivered DOA. Sony told me the serial number on the VIAO did not exist in the US even though their own packing slip and shipping carton had the same serial number. They messed around for so long the 90 day warranty ran out and they said they no longer had to repair it. The threat of litigation finally got Sony to repair the product. Decent products but there's lot's of decent product out there from better companies than Sony. |
Overall Rating
|
| Date Reviewed: 01/14/2003 | ||
|
jont899 from CA Member Since: 01/14/2003 View Member's: Reviews |
(Edited January 14th by jont899) I ordered a PS2 from sony last year, because the stores were all out and they said they had some on their website, I ordered 3 day shipping, got it a month later, so i called them up and they said that they were out of stock at the time i ordered. Bottom line don't buy direct from any company. |
Overall Rating
|
| Date Reviewed: 01/14/2003 | ||
|
zanman from PA Member Since: 05/18/2002 View Member's: Reviews |
Sony has good products but doesn't have a clue how to run a retail business. Ordered product with next day shipping, and a week later find out product is now out of stock. Believe it or not, they told me to cancel my order and re-order when the item was available again. My experience with customer support was similar to the other comments posted here. |
Overall Rating
|
| Date Reviewed: 01/18/2003 | ||
|
thoker112 from IL Member Since: 12/22/2002 View Member's: Reviews |
I ordered a dvd burner from sony, the site said it was out of stock and would ship on the 14th. i checked back on the 16th and was told it was still out of stock and wouldn't ship until the 24th. i don't know how long they will keep pushing the date back, item was paid for almost a month ago and i have not yet received anything, not even an email telling me the status of my purchase. DO NOT BUY FROM SONY DIRECTLY!! |
Overall Rating
|
| Date Reviewed: 02/15/2003 | ||
|
Relic982 from MI Member Since: 02/09/2003 View Member's: Reviews |
I recently ordered a Sony Clie T665C. I had no problems placing the order on Sony's easy to work and access web site. The order was processed within a day and I recieved my clie within 4 days after processing. Overall it was a great online store to buy from and I will buy from it again just as I have many times in the past with no problems. |
Overall Rating
|
| Date Reviewed: 02/27/2003 | ||
|
lincoln55 from FL Member Since: 02/27/2003 View Member's: Reviews |
Poor Customer Service..Unable to reach..Received 40"TV and Stand with broken glass shelf was told by driver to call and Sony would take care of it. After holding on for 1 Hr. got disconnected, called back was told I would have to ship the Stand back to the manufacturer. Why can't they ship me a new piece of glass??? |
Overall Rating
|
| Date Reviewed: 03/06/2003 | ||
|
Wardnccmac from unknown Member Since: 11/17/2002 View Member's: Reviews |
I read all the negative reviews relating to ordering from the Sonystyle Website and wanted to let you know that my experience was positive. The computer I ordered arrived within a few days and in perfect condition. All software was provided. I also sent in the rebate and received it without any difficulties. I used Sony Financing and they provided 6 months financing the same as cash. Sonystyle is now connected with Goldpoints.com so you can earn points as well. I would order from them again. |
Overall Rating
|
| Date Reviewed: 03/21/2003 | ||
|
hgj from VA Member Since: 03/10/2003 View Member's: Reviews |
Don't even bother to place an order with Sony. They claim the DVP-CX875(P) is in stock at PriceGrabber.com, but when you call you will get the information that it is still not available. Waiting since 4 months. |
Overall Rating
|
| Date Reviewed: 03/26/2003 | ||
|
anthony36 from MD Member Since: 01/07/2003 View Member's: Reviews |
(Edited March 27th by anthony36) I've purchased a few things from Sony Style and gotten good service, free delivery, and a relatively low price. I purchased a KV-36HS500 Wega TV for the same price as local stores. Plus, free inhouse delivery and setup. I also purchased a DVD and VCR for a decent price and free delivery. I had absolutely no problems. I expect this from Sony. |
Overall Rating
|
| Date Reviewed: 04/08/2003 | ||
|
leahdb from NY Member Since: 04/08/2003 View Member's: Reviews |
DON'T SAY I DIDN'T WARN YOU. I ordered the trv22 mini dv. Through the order process, it said it was in stock. When I got the e-mail confirmation, it was on backorder. I found a lower price elsewhere, so I tried to cancel the order. It took 2 weeks, several chat sessions and phone calls to try and cancel it. They kept telling me that as long as they don't get the camcorder in before the cancellation goes through, then no problem. 2 weeks to cancel an order? Ridiculous. Never again. |
Overall Rating
|
| Date Reviewed: 05/04/2003 | ||
|
Monet2626 from FL Member Since: 02/28/2003 View Member's: Reviews |
There are a couple mistakes I made when I was shopping online this week. I was looking at all the web sites that were selling the Hottest DVD burner on the market. So was looking at SonyStyles web site a saw that they had over night shipping at a good price. To good to be true? Maybe... To make a long story short, I opened it up and saw the the box was not factory sealed. The tape was broken and it might be the wrong burner! Take your chances if you like... |
Overall Rating
|
| Date Reviewed: 05/29/2003 | ||
|
girlfriendal from MD Member Since: 05/29/2003 View Member's: Reviews |
It's been several years now but the receipts and all my paperwork sits here close to me still. Sony still owes me $800 they overcharged me on a custom built laptop - they don't care. After more than 20 hours on hold over several years I have pretty much given up on ever seeing that money. I bought a laptop from them which they said they'd have built for me in 3 weeks. I paid for overnight shipping. Got the item long after the promised date. Took a full year to refund my $50 shipping cost. |
Overall Rating
|
| Date Reviewed: 06/11/2003 | ||
|
RaduG from unknown Member Since: 06/11/2003 View Member's: Reviews |
About a year ago, they once run a promotion both in the email and regular mail, which I've used in my purchase but they never honored it. I've placed several calls and emails, each person responds "it's been taken care of" yet my statement showed up nothing. Won't trust them again. |
Overall Rating
|
| Date Reviewed: 06/11/2003 | ||
|
chester159 from OH Member Since: 05/21/2003 View Member's: Reviews |
I will not buy from Sony Style again. I went through the order process and was not informed the product I ordered was out of stock until after I submitted the order ! And to make matters worse, a shipping date is not available. You would expect they would know when their products would be available. |
Overall Rating
|
| Date Reviewed: 06/13/2003 | ||
|
resovia from IL Member Since: 11/01/2002 View Member's: Reviews |
I ordered DSC-P10 throught the website and it arrived 2 days before it was promissed. Next week I ordered HVl-FSL1 slave flash and it too arrived before promissed. No problems with shippment, everything arrived in perfect condition. |
Overall Rating
|
| Date Reviewed: 06/24/2003 | ||
|
Prof_W_Bogaerts from unknown Member Since: 06/24/2003 View Member's: Reviews |
I simply don't understand all the negative comments I read about. At least in Europe their system seems to work almost perfectly. I ordered one of their newest high-end laptops (European designation: PC-GRT 796 HP) with an additional mouse and floppy drive. I ordered it on a Thursday afternoon from Belgium at their on-line shop in the Netherlands (price there was more than 200 Euro -even more in USD- cheaper). It was properly delivered to me at my Belgian address on Tuesday! Splendid service. |
Overall Rating
|
| Date Reviewed: 07/02/2003 | ||
|
med64 from TN Member Since: 07/02/2003 View Member's: Reviews |
(Edited July 03rd by med64) I wrote a negative review late last night after talking with two Sony support persons. I was dissatisfied with them tellling me that I would not receive my order on the day it was promised. In all fairness, I checked the status this morning and the package has been delivered to the local shipping company and will be delivered on day it was promised. I've changed my rating to satisfactory. |
Overall Rating
|
| Date Reviewed: 07/16/2003 | ||
|
xenoicity from NJ Member Since: 07/16/2003 View Member's: Reviews |
I bought the EZ Editor DV Kit for my newly bought camcorder. Sony Style had a very good website and also it was "SONY" so i figured it was very safe. Placed an order about 11:30 PM and the next day i got my FedEX tracking number. Very fast service. I would definetly recconmend. |
Overall Rating
|
| Date Reviewed: 07/21/2003 | ||
|
vijayraheja from NJ Member Since: 07/21/2003 View Member's: Reviews |
I purchased a Sony Vaio notebook in Sep 2001. Within 3 weeks from purchase my notebook started giving me problems. Started with DVD player, next it gave me problems with additional RAM. I sent it back to Sony technical support 3 times for technical problems and maintenance. Currently it doesn't switch on. I am never going to buy nor suggest buying a Sony computer. |
Overall Rating
|
| Date Reviewed: 07/28/2003 | ||
|
compproff from PA Member Since: 07/28/2003 View Member's: Reviews |
Poor Customer Service. Unable to reach. After holding on for 1 Hr. got disconnected three times, called back was told I would have to dial new and new number. Called them back, got transferred and disconnected again. |
Overall Rating
|
| Date Reviewed: 07/28/2003 | ||
|
burakoz from TN Member Since: 07/28/2003 View Member's: Reviews |
Until the purchase was over, they didn't add the sales tax, so I thought they weren't charging sales tax. When I found out, I had hard time contacting their online live help and then they wouldn't cancel my order. They told me to refuse the shipment and they would credit my card in a few weeks. I'm not going to buy from them again. |
Overall Rating
|
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
|
Click here to report a problem or an abuse of our rating system.
|
 | |
|
| Read the PriceGrabber.com Disclaimer and Privacy Policy Contact PriceGrabber at PriceGrabber Support |
||
|
||
|