Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 0 0 26
Neutral (3) 0 0 9
Negative (1 or 2) 0 0 43
Total Reviews 0 0 78
Avg Rating Not Rated
 Not Rated
 2.5 Star Review
2.50
Address: 16765 W. Bernardo Dr.
San Diego, CA 92127 - US
Website: http://store.sony.com
Business Hours: n/a
Sales Phone: 877-253-SONY
Service Phone: 877-253-SONY
Sales Email: n/a
Cust Service Email: n/a

Sony Store

http://store.sony.com


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Date Reviewed: 12/24/2002
pa28av8r from CO
Member Since:
12/24/2002

View Member's:
Reviews 		DO NOT BUY DIRECT FROM SONY. I ordered a laptop online. Their site said it would ship in 3 days. 1 week later, it still showed as "in progress". I sat on on hold for 1 hour and 20 minutes. The next day was 50 minutes on hold. Next day 94 minutes on hold. Never got a person. I tried to cancel the order via e-mail and was told to use the 1-800 number. I gave up and ordered it somewhere else. Total time on hold to get status then cancel was 16 hours 20 minutes. Horrible Experience ! Overall Rating
1 Star Review
 
Date Reviewed: 12/19/2002
wilde207 from NH
Member Since:
12/19/2002

View Member's:
Reviews 		DO NOT ORDER FROM SONY STYLE. I ordered a new Vaio laptop using the 800 line and paid by credit card. I received a confirmation, order number and ship date by email. When the computer never arrived when promised, I checked the web site tracking area only to learn the order was suddenly 'cancelled.' After waiting 30 minutes on hold for CS, I was told the item was, days after ordering, 'now out of stock.' Worst of all, they never contacted me to tell me, I had to investigate for myself.AVOID SONY! Overall Rating
1 Star Review
 
Date Reviewed: 12/06/2002
theroux001 from NY
Member Since:
08/01/2001

View Member's:
Reviews 		Pay full list price, wait an hour to get through to customer service, and hope that you don't need to send something back. I ordered a $1600 computer which arrived damaged, I had to send it back and wait for over a month to get my money credited back to my account. Save some money and buy it at a retailer, you'll be happier! Overall Rating
2 Star Review
 
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