Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 14 27 883
Neutral (3) 0 0 1
Negative (1 or 2) 0 0 12
Total Reviews 14 27 896
Avg Rating 5 Star Review
5.00
5 Star Review
4.96
5 Star Review
4.92
Address: 7950 NE Day Rd West Suite B
Bainbridge Island, WA 98110 - US
Website: http://www.visualapex.com
Business Hours: 7:30am - 5:30pm pacific
Sales Phone: 800-883-7495
Service Phone: 800-883-7495
Sales Email: salesgroup@visualapex.com
Cust Service Email: info@visualapex.com

Visual Apex

http://www.visualapex.com

With PriceGrabber Since 11/11/2002


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Date Reviewed: 03/15/2010
jayekub from unknown
Member Since:
03/05/2010

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Reviews
I am very happy with Visual Apex. They had the lowest price and great service. The AE4000 was on backorder for about a week and they were very good about keeping me informed on the status of the order. They didn't charge my credit card until it was ready to ship. My CC company froze my card when they did make the charge because they thought the purchase might be fraudulent (apparently this is very common with large electronics purchases). Getting this worked out with Visual Apex took 2 minutes on the phone and was a breeze. Highly recommended! Overall Rating
5 Star Review
 
Date Reviewed: 03/12/2010
TexProj2010 from TX
Member Since:
02/13/2010

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Reviews
Terrific customer service ! When the shipper damaged my first projector, not VisualApex's fault, they replaced it fast. I felt like I was dealing with someone who was concerned and motivated to help me. It was great. I will and already have recommended VisualApex to friends and coworkers. Overall Rating
5 Star Review
 
Date Reviewed: 03/08/2010
valwas from unknown
Member Since:
02/27/2010

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Reviews
Great emphasis on customer satisfaction. I got the lowest internet price with no shipping charges. The projector was backordered and the seller checked back with me when a shipment came in to make sure I still wanted it. The projector arrived timely and in beautiful shape - it is a great product! Overall Rating
5 Star Review
 
Date Reviewed: 02/20/2010
chapinyoung from unknown
Member Since:
02/04/2010

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Reviews
Visual Apex has great deals and personal, professional, top-notch customer service. While we waited for the Epson projector to be back in stock (everywhere, not just at Visual Apex) Sheryl regularly updated us on the status of our order and Visual Apex did not charge us for the order until it was ready to be shipped out. After we received our projector they followed up to make sure we were happy with our purchase. Visual Apex is the type of small company you want to support because their prices are competitive, their customer service is fantastic and the overall experience is positive (which can be a rarity in today's economy where the first thing to go is usually service.). Overall Rating
5 Star Review
 
Date Reviewed: 02/20/2010
SHARBLA from unknown
Member Since:
02/04/2010

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GREAT PLACE TO BUY ELECTRONICS---BEST PRICE AND FAST, PERSONABLE SERVICE. WILL DEFINITELY BUY AGAIN FROM VISUAL APEX. Overall Rating
5 Star Review
 
Date Reviewed: 02/13/2010
TexProj2010 from TX
Member Since:
02/13/2010

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Outstanding customer service ! Highly recommended! I had a problem, not their fault, they bent over backwards to make it right. Will definitely use again and recommend. Overall Rating
5 Star Review
 
Date Reviewed: 02/04/2010
ajstreifel from unknown
Member Since:
01/26/2010

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Wonderful customer service, quick shipment, great experience overall Overall Rating
5 Star Review
 
Date Reviewed: 01/31/2010
timtriplett from unknown
Member Since:
12/19/2009

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Reviews
I bought their Optoma HD20 projector package with 120 inch screen. Their package deals are awesome. Everything I needed to get up and running with a good package discount. Also, Visual Apex is the only place I could find a reasonably priced fixed frame screen. The package discount made it even better and their customer service is excellent. Overall Rating
5 Star Review
 
Date Reviewed: 01/21/2010
scassio from unknown
Member Since:
05/13/2006

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Reviews
This is my first foray into the world of projectors and I spent a lot of time at a lot of different websites trying to educate myself. Although no one would consider me a people person, I still needed to speak to a living breathing person before pulling the trigger on this. David from Visual Apex was that person. I may be new but I'm no babe in the woods. David confirmed what I had been reading online and then online confirmed what David had been telling me. Congratulations, David. You passed! I got the right projector for my needs and learned something during the process. What else can you ask for? Oh, and a great price with fast shipping! I have and will continue to recommend Visual Apex for anyone looking for a projector. Overall Rating
5 Star Review
 
Date Reviewed: 01/20/2010
rtseibert from unknown
Member Since:
01/04/2010

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Reviews
The best compliment I could pay to any online retailer is "The entire exchange happened exactly the way I expected it to." Visual Apex shipped the projector promptly via FedEx Ground and it arrived early and in perfect condition. The quality of this projector is stunning at this price. I would definitely purchase from Visual Apex again. Overall Rating
5 Star Review
 
Date Reviewed: 01/11/2010
DLJProperties from TN
Member Since:
01/08/2008

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Reviews
Dealing with Visual Apex was great!! Great prices and good follow-up afterwards. Will recommend to everyone. Overall Rating
5 Star Review
 
Date Reviewed: 01/05/2010
bfmitchell from unknown
Member Since:
12/27/2009

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Reviews
A pleasure to do business with. Very courteous and professional. Overall Rating
5 Star Review
 
Date Reviewed: 01/02/2010
Kgibson from ID
Member Since:
01/15/2004

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Reviews
Perfect experience. Overall Rating
5 Star Review
 
Date Reviewed: 11/27/2009
lionstone1 from unknown
Member Since:
11/11/2009

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Reviews
I decided to order one of Visual Apex's Home Theater Packages after researching prices and reading forums. It included an AX-200U, Ceiling mount, 92"-135" Vapex Fixed Frame Screen, 25ft. HDMI 1.3 cable, Dust cover and A/v Calibration Disc. All for the price of a 50" Plasma or LCD TV. I chose a 106" Vapex Fixed Frame Screen. The frame arrived in 6 pieces along with the hardware and screen rolled in PVC pipe. It had pretty good instructions included with it, but there was also a step by step video on the Visual Apex Website for further clarification. All in all, I was able to get the screen assembled and hung in about 30min. It has 3.5" black velvet borders that reflect almost no light. Overall, I am more than happy with my choice to go with Visual Apex. I would rate them a 5++ in any category you could come up with. Pricing is great, products are great and Customer Service is some of the best I have seen (Especially the fact that they are online)! THANK YO Overall Rating
5 Star Review
 
Date Reviewed: 11/15/2009
mauricio.gomez from unknown
Member Since:
10/30/2009

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Reviews
Optoma HD20 projector and 106" vapex screen. I bought them 2 months ago. No issues at all. Installation was really easy. The image looks beautiful even wthout the screen. The screen plus Bluray: Perfect. And if you take into account the price! It was a very good deal. Overall Rating
5 Star Review
 
Date Reviewed: 11/03/2009
c-dub from unknown
Member Since:
10/18/2009

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Reviews
After research & determining which projector I wanted to purchase, I began to research online sellers. I considered several factors:company reputation, customer service & repair, integrity, adherence to promised shipping dates,and price. I made the decision to purchase from Visual Apex. I called on a Friday morning to place my order.I needed the projector in my possession no later than the following Friday, as I had a large number of people coming to my house for "Outdoor Movie Night!" I asked the rep if he could personally see that my order got through to the shipping department right away,as I did not want to pay extra for rushed shipping charges. I received my projector the following Tuesday! And…Visual Apex followed up on the order, making sure that I had received it and was happy with everything. Their products were also very competitively priced. I believe that you can, with confidence, place your orders with Visual Apex, and that you will be happy with the service yo Overall Rating
5 Star Review
 
Date Reviewed: 10/31/2009
hwmn from unknown
Member Since:
10/15/2009

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Reviews
Quick shipping, best prices, intelligent customer service. Overall Rating
5 Star Review
 
Date Reviewed: 09/25/2009
malcomhawk from unknown
Member Since:
09/09/2009

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Reviews
Super online merchant. Definitely the best web company I've used, and I use the web a lot. Overall Rating
5 Star Review
 
Date Reviewed: 09/18/2009
rcmilligan from unknown
Member Since:
09/02/2009

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Reviews
Visual Apex had the best prices I could find, and the service was excellent. I will definitely go back to them for any future purchases. Overall Rating
5 Star Review
 
Date Reviewed: 08/27/2009
delgiorm from unknown
Member Since:
08/11/2009

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Reviews
I had a great experience with VisualApex. I found the 1080p projector I was looking for at the lowest price anywhere, and they did a great job advertising the rebates and promotions associated with it. After I installed the projector and realized a painted screen wasn't going to do it justice, I went back and they got me the best deal on a 150" screen. Timely feedback on shipping status, and very timely delivery. Would definitely purchase from them again. Overall Rating
5 Star Review
 
Date Reviewed: 07/16/2009
b from unknown
Member Since:
06/30/2009

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Reviews
Epson PowerLite Home Cinema 700 - very professional company! They knew exactly where my order was every step of the way. Fast delivery, careful packaging, excellent pricing. Who says you can't have it all? Even extended the bulb for a year after factory warranty. These guys don't just stand behind their products- they jump up and down until you are satisfied!! Must be all that Seattle coffee they're drinking. Spanish Translation: Epson PowerLite Home Cinema 700. ¡Una Empresa muy, pero muy profesional! Se saben exactamente donde está el pedido por todo paso del proceso. Llegó rápido. Empaqueado con cuidado. Precios excelentes. Quién dice que ¿no puede tener todo? Hasta que se extienden la garantia del globo por un año más que ofrecen Epson. Estos hombres no solo respaldan las máquinas- se brinkan vez tras vez hasta que el cliente quedará satisfecho. ¡Por causa de todo el café que se toman en Seattle! Por supuesto. Overall Rating
5 Star Review
 
Date Reviewed: 07/03/2009
Dramane from unknown
Member Since:
06/17/2009

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Reviews
I looked allover online and googling stuff to find the best price for my Epson moviemate 72. I happened that Visual Apex Was the only store who could meet my need. The price as right, excellent customer service, well trained. I call them to order, everything went smooth and quick. they called me before and after my product was deleivered to follow up. I like doing business with them and I recommend them to anyone who wants a good price and looking for a company that cares about its customers. Never seen as store like Visual Apex in this world. Overall Rating
5 Star Review
 
Date Reviewed: 06/26/2009
mattservis from unknown
Member Since:
06/17/2009

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Reviews
Pricing was the best online or in stores. They shipped my projector fast and it was packaged well for shipping. Followup phone call to see if we were happy with the product was incredible. No one does that nowadays, except Visual Apex. They have earned a permanent place in my web browser Favorites. Overall Rating
5 Star Review
 
Date Reviewed: 06/13/2009
pronex from unknown
Member Since:
05/09/2009

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Reviews
I ordered the PT-AE3000u projector from Visual Apex and couldn't be happier! The sales person on the phone was very knowledgable and helped me out a lot. I was stunned how quickly the order was processed. About 2 hours after I order, I had a tracking number. They have fantastic service and seem to actually care about the customer. I will look to them for any of my future needs without questions!! Overall Rating
5 Star Review
 
Date Reviewed: 06/08/2009
ourbabyangels from unknown
Member Since:
05/28/2009

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great seller, fast shipping A+++++++++++ Overall Rating
5 Star Review
 
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