Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 14 | 27 | 883 |
| Neutral (3) | 0 | 0 | 1 |
| Negative (1 or 2) | 0 | 0 | 12 |
| Total Reviews | 14 | 27 | 896 |
| Avg Rating |  5.00 |
4.96 |
4.92 |
| Address: | 7950 NE Day Rd West Suite B Bainbridge Island, WA 98110 - US |
|---|---|
| Website: | http://www.visualapex.com |
| Business Hours: | 7:30am - 5:30pm pacific |
| Sales Phone: | 800-883-7495 |
| Service Phone: | 800-883-7495 |
| Sales Email: | salesgroup@visualapex.com |
| Cust Service Email: | info@visualapex.com |
| Date Reviewed: 11/07/2010 | ||
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bandmmorris from unknown Member Since: 10/29/2010 View Member's: Reviews |
There were absolutely no problems with the order and delivery was very quick. The post sale follow-up by e-mail and phone by Visual Apex was welcome and very helpful in explaining the after sale service that is a part of the order. This is probably the best online purchase experience I have had and would certainly recommend this company to others. |
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| Date Reviewed: 10/31/2010 | ||
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guy.saffel from unknown Member Since: 10/15/2010 View Member's: Reviews |
Purchased the Epson Home-Cinema-8500-UB Projector Package w/ VAPEX 120" fixed screen. Amazing price for what was included, everything that I needed to complete the installation: Epson 8500UB 1080p Projector, Universal Mount, 35' HMDI 1.4 cable, and 120" fixed screen. Packaging was excellent, products arrived together and on-time via FedEx. Customer service was also top-notch, including a confirmation from their Program Manager to ensure that I was completely happy with my purchasing experience. Very happy with my experience, will definitely keep VisualApex at the top of my list for video purchases in the future and will recommend to all of my friends! |
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| Date Reviewed: 10/19/2010 | ||
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vdrumsroland from unknown Member Since: 10/03/2010 View Member's: Reviews |
Great!! Very fast and the projector was actually delivered sooner than expected! We hope to do more business in the near future. Best price found anywhere! |
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| Date Reviewed: 10/14/2010 | ||
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boc from unknown Member Since: 10/05/2010 View Member's: Reviews |
Best price and perfect transaction. What more could you ask for? |
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| Date Reviewed: 10/08/2010 | ||
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randy@hurstfs.com from unknown Member Since: 06/24/2009 View Member's: Reviews |
great price, prompt delivery, very accomadating customer service. highly recommend. |
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| Date Reviewed: 09/22/2010 | ||
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mel.boynton from unknown Member Since: 09/22/2010 View Member's: Reviews |
My past projector had a chip go bad 2 weeks before College football season. I sent it in to the manufactor to get fixed and it was almost the same cost as a low end MITS HC3800. With less than 4 days before college football, I frantically searched the internet for a replacement to my Infocus 5700. Mitsubishi had the best offer with a rebate for a replacement bulb. I rush shipped my projector. It arrived as scheduled and well packaged. With over 70 people coming over to watch the game, I needed a good picture. Everyone was amazed with the clarity when I hooked up the HDMI cable. Thanks to Visual Apex for the quick shipment. |
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| Date Reviewed: 07/16/2010 | ||
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erik.internet from unknown Member Since: 07/07/2010 View Member's: Reviews |
I completed my order at the Visual Apex website, which was a smooth an easy process. There were no hidden extra costs. The price I got from PriceGrabber was the price I paid in the end. I had a couple of questions (via phone and e-mail) regarding the order which the customer support answered to my satisfaction with a friendly and helpful tone. Shipping was supposed to take seven days and it took exactly seven days as promised. Since a projector is a very sensitive piece of equipment, I was a little worried about it being damaged during shipping, but it arrived in a huge box extremely well packaged. From the look of the packaging it probably didn't move an inch during shipping. The package also included a Visual Apex branded dust cover which was a surprise bonus. In my opinion, Visual Apex delivers exactly what they promise. Great products, great price, great shipping/packaging, great customer support. I would recommend them to everyone looking for a Hi-Fi projector. |
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| Date Reviewed: 06/13/2010 | ||
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sportner from unknown Member Since: 11/27/2007 View Member's: Reviews |
I bought the Panasonic AE 4000U package: projector, ceiling mount, cables, and screen, everything arrived perfectly and was easy to install. The picture is incredible in Blue Ray. The one question I had was answered the next day. I would definitely buy from them again or recommend to a friend |
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| Date Reviewed: 06/12/2010 | ||
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mjfrendo from unknown Member Since: 05/01/2006 View Member's: Reviews |
Perhaps the best on-line experience with a vendor. Timely, honest and great follow up. |
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| Date Reviewed: 06/10/2010 | ||
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k_brock2000 from unknown Member Since: 06/01/2010 View Member's: Reviews |
We are very happy with the Epson 8100 home media projector package we ordered online from visual apex. Not only was the price fantastic, but so was the quality of their products! The screen frame is thick and black, which I think looks much better than the thin frames. The screen images on the screen are clear and full of color, even with the light on, which I did not expect. Customer service was very friendly and easy to reach. Delivery was intact and on time. I will definitely order from them again, I had a great experience and recommend them to anyone trying to buy a projector package that won't break the bank but still looks great in your media room. |
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| Date Reviewed: 06/09/2010 | ||
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jtcerbone from unknown Member Since: 06/09/2010 View Member's: Reviews |
Let me start by saying I am not associate with this supply in any way, shape or form. Visual Apex is a small business that does every thing right the first time out. Will I buy from then again absolutely. In one word Visual Apex is OUTSTANDING. James C |
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| Date Reviewed: 05/21/2010 | ||
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aviyulie from unknown Member Since: 05/21/2010 View Member's: Reviews |
Pleasent experience dealing with knowledgable staff and very courteous customer service. I would certainly recommend people to shop from Visual Apex. |
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| Date Reviewed: 05/08/2010 | ||
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northrider3 from unknown Member Since: 02/21/2004 View Member's: Reviews |
I purchased an HD projector - Mitsubishi HC3800 - from Visual Apex. My experience with them was outstanding. I actually received the projector earlier than expected which was a pleasant surprise. They have very good service and offer an exceptional value for the money. There was a follow-up call make shortly after receiving my projector to verify satisfaction with the process and quality of the unit. The projector is working without a problem. I would definitely recommend Visual Apex for future purchases. |
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| Date Reviewed: 05/02/2010 | ||
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richmary71 from unknown Member Since: 04/23/2010 View Member's: Reviews |
These people really want your business. Follow up after is secound to none. I would buy from them again!!!!! |
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| Date Reviewed: 05/01/2010 | ||
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jlfarina from unknown Member Since: 04/15/2010 View Member's: Reviews |
I purchased the Panasonic PT-AE4000 and the Visual Apex 100" screen. The buying experience was top notch. |
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| Date Reviewed: 04/15/2010 | ||
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djpj1201 from unknown Member Since: 04/06/2010 View Member's: Reviews |
A very pleasant experience with customer service---knowledge of products, pricing; etc. Turn around on delivery was very fast and product was more than expected. We'd do business with Visual Apex, Inc. again and would also recommend them to friends. |
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| Date Reviewed: 04/09/2010 | ||
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martinqblank_uk from unknown Member Since: 04/09/2010 View Member's: Reviews |
A well-recommended firm who did not disappoint. The projector and mount arrived swiftly and in pristine condition. Follow up support appears of a high quality as well. |
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| Date Reviewed: 04/08/2010 | ||
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cduerden from unknown Member Since: 03/23/2010 View Member's: Reviews |
First class service ... I cannot fault VisualApex and they will be my first choice on any future businss. |
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| Date Reviewed: 04/07/2010 | ||
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billdianne from unknown Member Since: 04/07/2010 View Member's: Reviews |
I would recommend Visual Apex. A pleasant company to do business with. The sales person was pleasant and easily and honestly answered questions I asked. The projector shipped the same day it was ordered and arrived in excellent condition. They even followed up on the order to make sure I received it on time and that it was working the way it was supposed too. |
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| Date Reviewed: 04/04/2010 | ||
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chipdoctor from unknown Member Since: 04/04/2010 View Member's: Reviews |
I purchased my 1080p HD projector from Visual Apex 2 months back. A Panasonic - PT-AE4000U. The product is amazing and it is obvious why this projector is so popular. Three reasons why I choose Visual Apex: 1) Their service is fantastic. They are small and the owners still do the work so they will actually phone and email you. 2) Their shipping is quick and affordable. 3) They are the best price. When I went to purchase the Panasonic - PT-AE4000U availability was very low. Visual Apex had a shipment coming in and let me place the order to hold (they bill only on ship). They also said if I decided to buy elsewhere (because they could not get their shipment in fast enough or for whatever reason) that I could cancel and buy elsewhere. What else could you ask for. |
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| Date Reviewed: 04/03/2010 | ||
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scott.wabnitz from unknown Member Since: 03/25/2010 View Member's: Reviews |
Purchased the Optoma HD66 Home Theater package, and I have to say I'm very impressed. The screen is absolutely gorgeous, and was very easy to put together and hang. The projector itself is great as well. All in all a great experience, I would definitely recommend going with Visual Apex for any home theater purchase. |
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| Date Reviewed: 04/02/2010 | ||
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toddboice34 from unknown Member Since: 03/17/2010 View Member's: Reviews |
Incredible!!!! Small company with BIG concerns for the customer. Excellent service and pricing! Visual Apex is THE company of choice for Home Theatre projection!!!! |
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| Date Reviewed: 03/31/2010 | ||
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samslawnservice.inc42 from unknown Member Since: 03/31/2010 View Member's: Reviews |
Thank you for a job well done!!!! |
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| Date Reviewed: 03/31/2010 | ||
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tomkennedy940 from unknown Member Since: 03/22/2010 View Member's: Reviews |
Visual Apex, I'm not a techie guy. I'm the kind of guy that feels better if my light switches make a click. I talk to my video friends who want me to buy a $15000 projector and a $2000 screen. Whoa! Way too much! They suggest a Mitsubishi 3800 projector they found on the web for around $1700, but told me that I still needed a pricey screen. I went to the VisualApex site and called your customer service line. Bingo! The projector/screen package is just a tad more than the projector alone that my friends found. Now, I ask about the Vapex screen that came in the package. They tell me that they match the projectors to the screens for contrast. I go for it, and get my friends over to hook it all up. They were skeptical, having never seen a Vapex screen. The DVD starts to play, and all of our mouths just flat drop open. Perfect picture! Thank you for taking me by the hand and following up with great products! I saved a bundle! Tom Kennedy Bigfork, Montana |
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| Date Reviewed: 03/26/2010 | ||
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vince517 from CA Member Since: 09/17/2003 View Member's: Reviews |
I found Visual Apex through a search engine and decided to go with them for my purchase due to their excellent reviews I found on various sites including the venerable AVS Forums. Their customer service was especially well reviewed which made me feel better about making such a large purchase (a home theater projector) online. On top of that their price was unbeatable and included free shipping. Luckily, I didn't actually need any customer service as the item was shipped promptly (after waiting a few days for them to receive new stock, something I knew would happen and they beat their own estimate) and arrived in pristine condition. I'm now enjoying my new projector. They later followed up with me via email to make sure I was satisfied. It was clearly a correspondence with an actual person as opposed to a generic form letter. I will definitely be coming back to Visual Apex for future purchases and will recommend it to everyone. |
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