Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 14 | 27 | 883 |
| Neutral (3) | 0 | 0 | 1 |
| Negative (1 or 2) | 0 | 0 | 12 |
| Total Reviews | 14 | 27 | 896 |
| Avg Rating |  5.00 |
4.96 |
4.92 |
| Address: | 7950 NE Day Rd West Suite B Bainbridge Island, WA 98110 - US |
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| Website: | http://www.visualapex.com |
| Business Hours: | 7:30am - 5:30pm pacific |
| Sales Phone: | 800-883-7495 |
| Service Phone: | 800-883-7495 |
| Sales Email: | salesgroup@visualapex.com |
| Cust Service Email: | info@visualapex.com |
| Date Reviewed: 05/19/2012 | ||
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gustavomansilla from unknown Member Since: 05/03/2012 View Member's: Reviews |
Placing the order was a breeze. The box arrived undamaged a day before the estimated time. Their followup customer service is pretty good. I would not hesitate to order any other product from Visual Apex. |
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| Date Reviewed: 05/18/2012 | ||
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jims92 from unknown Member Since: 05/02/2012 View Member's: Reviews |
I got the best price I could find, Good shipping rates, and recieved my purchase two days sooner than promised. |
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| Date Reviewed: 05/18/2012 | ||
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tom from unknown Member Since: 05/02/2012 View Member's: Reviews |
I had a great experience ordering from Visual Apex and they had the best price. Definitely order from them again in the future. |
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| Date Reviewed: 05/12/2012 | ||
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mevans777 from unknown Member Since: 04/26/2012 View Member's: Reviews |
I called and talked with a customer service rep about the products. They helped me select the right unit and screen. I called back the next day to order. Order arrived on time with no issues. Boxes were not scratched. The projector was in a couple of boxes to make sure it was not damaged. They have since called a couple of times to check on my installation to ensure I did not need any assistant. They are familiar with the products they offer and know which works best for each situation. Great company and great customer service. |
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| Date Reviewed: 04/22/2012 | ||
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acozens from unknown Member Since: 04/06/2012 View Member's: Reviews |
I purchased an Optoma TX551 project from VisualApex.com. It was linked from this website, which worked out well since I read reviews and compared quite a few projectors before settling on this one. The order process was simple, the website was easy to navigate, the prices were good, and the customer services was great. I appreciate a company that sends you tracking info rapidly, and then sends a personalized email to make sure everything arrived satisfactorily as Visual Apex did for me. |
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| Date Reviewed: 04/20/2012 | ||
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mark from unknown Member Since: 04/04/2012 View Member's: Reviews |
Excellent merchant. I purchased a Panasonic PT-AR100 projector and it's totally amazing. |
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| Date Reviewed: 04/01/2012 | ||
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jim426 from unknown Member Since: 03/16/2012 View Member's: Reviews |
Best Price of all and included free shipping!!! |
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| Date Reviewed: 03/30/2012 | ||
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rb_ramesh@yahoo.com from unknown Member Since: 05/13/2009 View Member's: Reviews |
I recently bought Panasonic AE7000 projector package from Visual Apex. It was a great experience, their customer service was excellent. Also that was the best price deal on that day across different. I recommend this online store to everyone. |
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| Date Reviewed: 03/24/2012 | ||
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rat022 from unknown Member Since: 03/07/2012 View Member's: Reviews |
Great experience. The website was extremely easy to navigate. The order was promptly shipped and arrived on time. One of the easiest online experiences I've had. Very professional and don't treat you like a number. They emailed and CALLED to follow up and make sure everything was as ordered and as expected. You DON"T get this from the "big" dealers. Would highly recommend. |
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| Date Reviewed: 03/23/2012 | ||
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jhlambert107 from unknown Member Since: 01/04/2007 View Member's: Reviews |
I recently purchased an Epson PL1760W 3LCD Projector from Visualapex.com. their price was the best I found after several days of searching both online and at local stores. but what really surprised me was their follow up after purchase. a few days after delivery my salesperson called to see if I was satisfied with my purchase, if it had arrived on time. I had a concern about the amount of heat the unit was throwing out, my sales person said she’d be happy to swap it out if I liked. when I said no, I’d give it time, she had the company technician call me within 20 minutes to discuss any concerns I had. this is a great company to deal with. Great customer service and commitment. I will buy from them again. |
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| Date Reviewed: 03/18/2012 | ||
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eve1002000 from unknown Member Since: 03/01/2012 View Member's: Reviews |
Excellent service. Keep it up. I will buy here any time. |
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| Date Reviewed: 03/17/2012 | ||
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jameslcarney from unknown Member Since: 03/07/2012 View Member's: Reviews |
The service from Visual Apex was not only efficient and high quality from beginning to end, but they pro-actively followed up with emails and a phone call to be sure everything was to my satisfaction. |
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| Date Reviewed: 03/02/2012 | ||
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JPS1954 from NE Member Since: 07/13/2008 View Member's: Reviews |
Visual Apex is a terrific online company! Kudos to Alice,Mari,Brian class customer service all the way! Great product,free quick shipping, low price, and follow-up after the sale!!! |
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| Date Reviewed: 03/02/2012 | ||
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davischarlene from unknown Member Since: 02/15/2012 View Member's: Reviews |
I purchased the Epson PowerLite Home Cinema 5010 with Visual Apex 120" permanent screen in January, 2012. Everything came exactly as advertised and everything came in working order. Visual Apex did a great job answering all my questions and their website is one of the best I've seen. Visual Apex linked professional reviews for the listed products and that is really what sold me on this company. They made it very easy to research all equipment and the "youtube" video they made unpacking and installing the 120" Visual Apex screen made me feel very comfortable that I could install it myself and it was because of this video that I bought their screen. Overall, I couldn't be happier with Visual Apex and my home theater system. |
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| Date Reviewed: 02/18/2012 | ||
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gk.stone from unknown Member Since: 02/09/2012 View Member's: Reviews |
If you want the best home theatre system for your money, backed by a company that provides immediate shipping and outstanding customer support (after the sale), Visual Apex is the only source you will need! We are exceptionally satisfied with every aspect of our buying experience with V/A, and receive rave comments from everyone who watches a movie. I rarely write reviews for companies, because I usually only get what I paid for. However, the experience we have had with V/A has been so phenomenal, taking a few minutes to share the experience is the least I can do for them! |
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| Date Reviewed: 02/17/2012 | ||
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rbaum from unknown Member Since: 02/01/2012 View Member's: Reviews |
Great service. Product in stock & great price. |
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| Date Reviewed: 02/16/2012 | ||
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miskell2 from unknown Member Since: 02/07/2012 View Member's: Reviews |
Visual Apex was very user friendly. shipping and quality of package / projector was great. I purchased an Epson Powerlite 5010 and I would highly recommend Visual Apex to others |
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| Date Reviewed: 02/11/2012 | ||
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louieg from unknown Member Since: 01/26/2012 View Member's: Reviews |
The products and service this company provides is exceptional. The whole process was a great experience. Plus what I've learned in forums is priceless in saving time and money Great Job !!! |
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| Date Reviewed: 02/11/2012 | ||
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bafrederiksen from unknown Member Since: 01/26/2012 View Member's: Reviews |
Great customer service and product. We had no issues with shipping or installation and the price was great! |
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| Date Reviewed: 02/09/2012 | ||
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jeff.mestayer from unknown Member Since: 01/31/2012 View Member's: Reviews |
I ordered an Epson 6500ub from Visual Apex at a very good price. The projector arrived very quickly and in excellent condition. My experience was very positive, and I'm glad that I chose Visual Apex for my purchase. |
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| Date Reviewed: 01/18/2012 | ||
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brent from unknown Member Since: 01/09/2012 View Member's: Reviews |
In this day and age, price of the product is usually the most important consideration when making a large purchase. Well, I lucked out when I found the Epson 8700UB and Visual Apex. Not only did I get an exceptional projector for an extraordinary price (lowest price I could find online), but I discovered an online merchant that actually cares about the customer! Visiual Apex followed-up with me on more than one occasion just to make sure I was satisfied with my purchase. I recommend Visual Apex and the Epson 8700UB 100%! |
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| Date Reviewed: 01/07/2012 | ||
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hburgos from unknown Member Since: 09/15/2010 View Member's: Reviews |
Very pleased with the purchase of my Epson 8700 at Visual Apex. Was steered away from pricier projector by Ken, whose knowledgeable advice was invaluable. Fair price and fast dependable service. The package came in just perfect. Highly recommended. Already enjoying it. |
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| Date Reviewed: 12/31/2011 | ||
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rshapard41 from unknown Member Since: 12/22/2011 View Member's: Reviews |
I purchased an Epson 8350 on cyber Monday which was a replacement for a Sanyo projector that I purchased from them several years ago. I have been fortunate to have never had a service issue with the equipment nor my orders from Visual Apex. In both cases, the order was filled expeditiously, shipped on time and arrived in good condition. |
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| Date Reviewed: 12/31/2011 | ||
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triumph1984 from unknown Member Since: 12/22/2011 View Member's: Reviews |
This is my second projector from Visual Apex (VA). First was the PTAE1000U and now the PTAE7000. The first time I was nervous about using the web for such an expensive and "fragile" purchase but I have no concerns anymore. These guys have very "genuine" people who work in sales and in Customer Service. They talk to you like a human, dont just recite policy, and have advocated for me like a family member would (my first projector had some warranty issues a year after I had it and these guys helped me work with the company (Panasonic). If the price is the same somewhere else (or even a little less) go here...you will have an ally who will support you for a long time to come. |
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| Date Reviewed: 12/30/2011 | ||
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thedudesayscoolit from unknown Member Since: 12/21/2011 View Member's: Reviews |
Fast reliable service. I got a great deal (black friday). Customer service followed-up with me a couple of weeks later to make sure everything was OK. |
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