Date Reviewed: 01/05/2011
avstar1k100 from CA Member Since: 01/05/2011 View Member's: Reviews	My first time to purchase Canon CG-800 Battery Charger and BP-819 battery. They shipped right after ordered, items arrived on time via UPS (free ground). Well packed, good price. I see others complained, but not to me. I'm in California.	Overall Rating
Date Reviewed: 12/29/2010
No0neKnows from IL Member Since: 12/29/2010 View Member's: Reviews	I found a Sony flash on NWV Direct’s website that was much cheaper than anyone else. According to the site the availability of the flash was “Usually ships in 1-2 business days”. Two days later I’d received another email from NWV Direct to let me know there was a problem with my order and I needed to contact them. When I did they informed me that my flash was on backorder 3-4 weeks with Sony and would I like to buy a more expensive Vivitar flash for the same price. After I got off the phone I went back on NWV Direct’s website site and the availability of the same flash was still “Usually ships in 1-2 business days”. My complaint: “Usually ships in 1-2 business days” is not the same as “backordered 3-4 weeks”. After reading other reviews I am a little suspicious of bait and switch. For the price of the Sony flash I don’t mind waiting 3-4 weeks. I’ll update my post after the product is received or I cancel the order.	Overall Rating
Date Reviewed: 11/19/2010
ttoister from CA Member Since: 08/16/2003 View Member's: Reviews	Called me next morning, said the Nikon SB-600 was backordered 4-6 weeks due to a manufacturing problem, the recycling time was 7 seconds instead of 3.5, did I hear about it? I told the lady that I had read in the reviews they did that and I was not interested. I hung up. She called me back and said she could offer me a compatible flash for LESS money and what kind of camera did I have? Told her again I wanted a Nikon and I would get it elsewhere. Totally unsatisfactory "bait and switch" experience.	Overall Rating
Date Reviewed: 09/23/2010
dobermanchik from MA Member Since: 09/23/2010 View Member's: Reviews	(Edited October 01st by dobermanchik)  This is your typical bait-and-switch shady business. I was stupid enough to order from them a polarized filter for my Panasonic camera. A day later they called me and gave me their standard "national 4 months backorder" speech and offered to replace my original filter with "a much better one". The much better filter happened to be an aftermarket $5 Vivitar filter (compared to a $75 Panasonic one). Anyway, the store's response was that they do not offer a price protection. They also charge 15% restocking fee on returned items. But that is if you are lucky enough to be able to return your item (filters, for example, are not returnable per their policy). Stay away from this "store".	Overall Rating
Date Reviewed: 07/19/2010
kug8r from FL Member Since: 07/19/2010 View Member's: Reviews	Ordered Nikon SB-600 Speedlight on Sunday 16 May. Received call Wednesday, 19 May to tell me it was on back order for 4 weeks. I was offered a comparable Sunpak for below website price per representative. Advised him I'd consider. I called back Friday 21 May to tell him I'd wait for the Nikon. Was away on business for most of June and forgot I had this order pending. Contacted them on Thursday 1 July and was told it was still on back order but would ship in 2 weeks. I told him I was concerned but he assured me it would ship. It's 2 weeks plus and it still hasn't shipped. I checked their website today, Monday,19 July, and they are actively selling the Nikon speed light yet they haven't been able to ship orders from mid May. I will never consider conducting business with this online retailer again.	Overall Rating
Date Reviewed: 05/12/2010
bxntrk from KS Member Since: 05/12/2010 View Member's: Reviews	Beware the 21-day satisfaction guarantee on the site. It's offered on one page and taken back in the fine print of another page. First they "upsold" me because the item I wanted was "backordered," and gave me verbal 21-day return policy. Then they wouldn't take a return. I'll never do business with them agaIN.	Overall Rating
Date Reviewed: 12/09/2009
lackndt from unknown Member Since: 02/12/2007 View Member's: Reviews	I had a similar bad experience that others described. Their website showed a Canon brand battery so I ordered it. Days later I got a call saying it was out of stock and they could sell me a higher mA-hr battery for more. When I said that I didn't want to pay more they said OK they'd just send me the battery for the same price. When I got the battery it was a Chinese knock-off that I could have gotten for half the price.	Overall Rating
Date Reviewed: 11/10/2009
irulyany from NY Member Since: 11/10/2009 View Member's: Reviews	BUYERS BEWARE!!!!!! I placed an order for the CANON battery charger for $30, I got a call from a rep notifying me that the charger is on backorder for 6 weeks and was offered what they told me a better and a more expensive replacement for $50. I asked to wait for the CANON and was told that it is not possible as six weeks is just an estimate. They offered the replacement to me at the same price as CANON. When the replacement arrived, I searched the model online and it was selling for around $7 everywhere!!! A very cheap replacement! I emailed to get the Return Authorization Number and was told that the original order was indeed for what I received!!! Good thing I printed the original online order receipt. I told them I will be reporting them and will dispute the charge. I was then sent the Return Authorization Number. Waiting for credit back. Will NEVER buy from this merchant again!	Overall Rating
Date Reviewed: 07/30/2009
hbossnu from CA Member Since: 07/30/2009 View Member's: Reviews	They have a lot of products. Excellent service.	Overall Rating
Date Reviewed: 07/10/2009
FredSorensen from FL Member Since: 07/10/2009 View Member's: Reviews	BUYER BEWARE !! These guys are not honest. Bait and switch tactics seem to be their M.O. I wish I had read the reviews before I got the hard sell phone call from their sales dept. I ordered what I believed was in stock items but of course got screwed by trusting them. They hide behind their ridiculous return policies and hock poor products at higher prices. DO NOT SHOP HERE !	Overall Rating
Date Reviewed: 06/04/2009
greenjob1313 from PA Member Since: 06/04/2009 View Member's: Reviews	I ordered a Canon OEM battery and Charger. Got a call from Vendor that they were not available due to shortage at Canon. Asked to accept substitute, which I did because they told me it would be weeks before OEM became availabale. After saying ok I cheked with Canon and told no shortage. Checked with other vendors and found OEM in stock. Called NWV back to cancel order.. Told order was packed and I should request an RMA once it was received. Sales person suggested trying out the substitute. (I didn't) Requested an RMA and reply was no return of blister pack item. (Even though unopened) Now I'm left with the substitute I didn't want. NWV has been dishonest and unfair in this transaction. Basically a bait and switch operation.	Overall Rating
Date Reviewed: 04/25/2009
lilianedalmedo from NY Member Since: 04/25/2009 View Member's: Reviews	Nwv direct is a very nice Company to deal with. I called to find out if a product was in stock in their store. A very nice gentleman helped me, his name was Mark. He answered yes, and I took a drive over there. He greeted me at the door and politely had me sit at his desk and offered me a drink of water while he went to get the product I wanted. he returned in less than 5 minutes with exactly the item I was looking at on their site. He created an invoice took my money and with a smile asked me if I had any questions. He gave me his personal email address and said I could email him anytime with any questions. The whole experience was very smooth and I felt like they were really professional. I have experience with online stores in the Ny area (bad experiences) but these guys will always get my business. Thanks Mark and your whole team.	Overall Rating
Date Reviewed: 04/24/2009
r12t45 from OR Member Since: 04/24/2009 View Member's: Reviews	DO NOT DEAL WITH THIS COMPANY. Unreliable. I ordered the Sony HVL-F1000 on April 24th. the price was $69.00. Next day they return the money by stating "item is backordered, our apologies". But if you visit their site. they are still selling it. and still have following line on the item page "Stock: Usually Ships In 1-2 Business Days". DO NOT WASTE YOU TIME BUYING ON THIS SITE.	Overall Rating
Date Reviewed: 01/09/2009
MrsWeasley from CA Member Since: 01/09/2009 View Member's: Reviews	DO NOT BUY FROM THEM!! They BAIT/SWITCH name brand items for complete junk!	Overall Rating
Date Reviewed: 12/21/2008
anjansamanta from unknown Member Since: 02/15/2008 View Member's: Reviews	This is what i got from site when i placed order, even after the items where instock when ordered. We are sorry to inform you the product you ordered is unavailable at this time. Your credit card has not been charged. We apologize for the inconvenience, PLEASE NOTE: New shipment (2.23.2009) I have cancelled order, do not buy from this site.	Overall Rating
Date Reviewed: 10/11/2008
peter6767 from NY Member Since: 10/11/2008 View Member's: Reviews	This store is exceptional in many ways. They had the lowest prices on some sony accessories I was looking for. The ordering process went smooth. The products arrived the following day and I did not pay for extra shipping. The items were exactly what I ordered and they were new and sealed in their packaging. Thank you and I will always recommend you in the future.	Overall Rating
Date Reviewed: 08/18/2008
blaynews from GA Member Since: 08/18/2008 View Member's: Reviews	In this day and age, if you cannot track your inventory availability on an order by order basis you should not be in business! My first order from NWVD was completely marred by the fact that the item was not in stock, but it was identified as in stock on their website. I will give them some kudos for the quick response in telling me the item I ordered was not in stock and would not be in for 2 -3 weeks and a quick cancelling of my order. However, the website should always display the correct availabilty and that would have modified my order from the start, as I needed a quick turn around on the shipment. Fool me once! shame on you. I will not have a shame on me by trying a second time.	Overall Rating
Date Reviewed: 07/30/2008
KNORB from ID Member Since: 07/30/2008 View Member's: Reviews	I would never use this merchant again. This is a very shady operation. I tried to buy a battery charger from them and the next day called me saying they were back oredered on that product, but could sell me a much nicer model for more money, but much cheaper than it was worth. The product they told me about was listed on there web page for $99 dollars and they try to say it is reduced from $129. But with some simple research you find that this product is a piece of junk and is selling on all other sites for about $16 dollars. Do NOT believe anything they guys say. They are con artists and I don't believe this is just a bait and switch, but sounds more like straight up fraud. They will rip you off at any chance they get. I would never advise anyone to use these guys. Don't believe any of the good reviews for this company, they are all just spam.	Overall Rating
Date Reviewed: 06/17/2008
tedfk from KY Member Since: 06/17/2008 View Member's: Reviews	They pulled a bait & switch on a canon charger and tried to upsell a higher margin product for them. Would not use them again	Overall Rating
Date Reviewed: 02/21/2004
bkforgues from MA Member Since: 09/04/2003 View Member's: Reviews	Warning!!! Warning!!! Do not buy from these crooks! I had the worst time confirming my order and waiting for the video camera to arrive. This was the worst experience I ever had. I eventually recieved the camera and tried to complain that it appeared that the box of this so called new camera was opened. They refused to listen and ignored my complaint. I'm now unable to register the camera with Sony and have no warranty because the serial number was removed from both the box and the camera.	Overall Rating
Date Reviewed: 12/09/2003
unrealek from IL Member Since: 04/28/2003 View Member's: Reviews	Don't buy anything from them. I'm constantly buying digital cameras but I've had the worst experience with them. Amators !!!!! They'll tell you they have the camera -couple days later they'll send you an email saying that order was not confirmed - they never even called to confirm it "Dear Sir Thank you for your order. Unfortunately at this time we will be cancelling this order. We have tried numerous times to get in touch with you to verify your order.."PAY FEW EXTRA $ AND BUY SOMEWHERE ELSE	Overall Rating
Date Reviewed: 10/03/2003
uncbud from CO Member Since: 10/03/2003 View Member's: Reviews	I dealt with a rep at New World Video Direct. No hassle transaction! The camera was shipped out as promised and was received as promised. I will do business with them again!!! My next camera (Minolta DiMage A1) will be on order as soon as they are available! Give 'em a try! I wasn't sorry that I did!!!	Overall Rating
Date Reviewed: 10/01/2003
dreid from TX Member Since: 10/01/2003 View Member's: Reviews	First order was never confirmed. Called in, told me to order again. When they confirmed that one, tried to upsell me with a kit. When I said I didn't want it, they said they were "out of stock." These guys are crooks.	Overall Rating
Date Reviewed: 10/01/2003
cpdiesel1 from IL Member Since: 09/19/2003 View Member's: Reviews	Item received as expected and on time. They did want me to give them a 5 star rateing prior to receiving my order in exchange for faster shipping which I chose not to do.	Overall Rating
Date Reviewed: 09/27/2003
doo1dah from CA Member Since: 09/27/2003 View Member's: Reviews	WORST experience ever! I placed order the day before Pricegrabber dropped them. After immediate canc. of order (for misrepresentation of "good deal" I fell for on 'confirmation call') they repeatedly refused to tell me when credit card cancellation was done (my bank hadn't rec'd it yet). When I repeated my request the charmer hung up on me! Next I receive FedEx notice of shipment. If they pop up elsewere: Beware! I didn't read the reviews-last time for that mistake. Big Q: 4+ rating?????	Overall Rating

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