Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 86 | 230 | 6561 |
| Neutral (3) | 15 | 40 | 883 |
| Negative (1 or 2) | 33 | 89 | 1291 |
| Total Reviews | 134 | 359 | 8735 |
| Avg Rating |  3.71 |
3.71 |
4.00 |
| Address: | 1 Dell Way Round Rock, TX 78664, - US |
|---|---|
| Website: | http://www.dell.com |
| Business Hours: | n/a |
| Sales Phone: | 800-624-9897 |
| Service Phone: | 800-624-9897 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
Dell.com
http://www.dell.com
| Date Reviewed: 11/26/2010 | ||
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anan84 from unknown Member Since: 11/26/2010 View Member's: Reviews |
It was totally a good shopping experience at Dell during Blackfriday. |
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| Date Reviewed: 11/26/2010 | ||
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paulsheltie from unknown Member Since: 11/26/2010 View Member's: Reviews |
Dell should have a shipping to address and also a billing address i do not always ship things to my house, I ship to other addresses for presents etc.... |
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| Date Reviewed: 11/26/2010 | ||
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RFlor1776 from unknown Member Since: 11/26/2010 View Member's: Reviews |
I was unsure about the system I was viewing, but when I found a great discount coupon, I was very excited about getting it and ordered right away. |
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| Date Reviewed: 11/26/2010 | ||
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jazlyn8 from unknown Member Since: 11/26/2010 View Member's: Reviews |
first time to use this website. very easy to use. |
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| Date Reviewed: 11/26/2010 | ||
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mgilbert from unknown Member Since: 11/26/2010 View Member's: Reviews |
very difficult in the checkout phase. Chose credit card, but it kept telling me paypal is not available. Checkout was most painful, shopping experience was just fine |
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| Date Reviewed: 11/26/2010 | ||
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stacey from unknown Member Since: 11/26/2010 View Member's: Reviews |
simple step by step. Suggest a 'safe' place for my order to be while I continue to shop. |
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| Date Reviewed: 11/26/2010 | ||
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angela_beach_tolbert from unknown Member Since: 11/26/2010 View Member's: Reviews |
The only issue I had was when the error message appeared when I tried to check out. It said correct the highlighted errors but I couldn't find anything highlighted on that page. It had asked me to change my address to the 4 digit extended but I chose to use the regular one. When I had entered the shipping information the phone numbers didn't appear in the window. I thought I had completed everything until I editted shipping information. |
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| Date Reviewed: 11/26/2010 | ||
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jchali4realestate from unknown Member Since: 11/26/2010 View Member's: Reviews |
There was supposed to be a $50 discount coupon that could be used and I was never given the opportunity to enter the code and hense did not get the additional discount. This is disappointing. It was not made easy enough. |
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| Date Reviewed: 11/26/2010 | ||
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padryden2003 from unknown Member Since: 11/26/2010 View Member's: Reviews |
It stated on the item i just purchased was free shipping, but I got charged $6.99.....why? |
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| Date Reviewed: 11/26/2010 | ||
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sgale from unknown Member Since: 11/26/2010 View Member's: Reviews |
Everything during the process of placing the order went very well. The only issue that surprised us was the estimated delivery date, which was displayed as over a month after the day we place the order. The product we purchased was intended to be a Christmas present (we placed the order the day after Thanksgiving), yet the estimated delivery date said it would arrive one week into January. We are still not sure whether or not the product will be delivered before this date, but being that this product was intended to be a primary Christmas present, we sure hope it arrives before the initial estimation. Over 1 month seems like an excessive amount of time to deliver a product that had essentially no alterations to the standard build. As I said, everything else during the ordering process was great. Thank you for the opportunity to express our experience using your service. |
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| Date Reviewed: 11/26/2010 | ||
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craig_dailey from unknown Member Since: 11/26/2010 View Member's: Reviews |
Shopping at Dell dot com is so easy. |
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| Date Reviewed: 11/26/2010 | ||
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bjelder2002 from unknown Member Since: 11/26/2010 View Member's: Reviews |
This was a difficult website to navigate (not user friendly) and when there was a problem or question about what I entered it was not clear what they really wanted or how I was to fix it. There was some problem with a delayed reaction of printing when I was entering information so I wasn't sure if it actually got entered. |
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| Date Reviewed: 11/26/2010 | ||
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bbrb40 from unknown Member Since: 11/26/2010 View Member's: Reviews |
The problem for me was between the manual from Dell and the printing options. Laser? All in one? I just guessed and the next page had my printer model number on it. My manual does not say if its "all in one" etc. So could be i will returning the order should I have guessed wrong. Hey, we older folk need specifics here. Thank you for your time |
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| Date Reviewed: 11/26/2010 | ||
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mtbarnet from unknown Member Since: 11/17/2010 View Member's: Reviews |
Ordered a part for an old computer. Used service tag to ID old part number and got an equivalent part. Much simpler than trying to find a replacement in a store. |
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| Date Reviewed: 11/26/2010 | ||
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ronaldcoots from unknown Member Since: 11/26/2010 View Member's: Reviews |
We have an account with Dell from a previous purchase. No one was able to help us find that account. When re-registering and applying the financing, we had to sign in over and over again. A purchase that should have taken 10 minutes (as we knew what we wanted) took close to an hour. Sorry, not very satisfied with this experience. |
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| Date Reviewed: 11/26/2010 | ||
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susanjcedar from unknown Member Since: 11/26/2010 View Member's: Reviews |
I'm on the West Coast, and the Black Friday countdown said that I had just under two hours left on Black Friday deals. However, after spending several hours reviewing products and making sure I had just exactly what I wanted, the website lost my cart and the Black Friday deals are now gone. Even though there is still an hour and fifteen minutes left on Friday here and now. |
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| Date Reviewed: 11/27/2010 | ||
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maryebaptiste from unknown Member Since: 11/11/2010 View Member's: Reviews |
I was sorry not to see a 9-cell lithium ion battery for a Dell Inspiron 1520 was not available, but one was available for the Inspiron 1720. |
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| Date Reviewed: 11/27/2010 | ||
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gookkiller1 from unknown Member Since: 11/27/2010 View Member's: Reviews |
if i had any problems at all it was because of my not understanding the process very well. i had a problem logging onto my dell prefered account, but it was me not dell. i was not as careful as i should have been when i was checking out. it was all my fault. |
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| Date Reviewed: 11/27/2010 | ||
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lopezfam0005 from unknown Member Since: 11/27/2010 View Member's: Reviews |
Excellent, as always. |
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| Date Reviewed: 11/27/2010 | ||
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hharris from unknown Member Since: 11/27/2010 View Member's: Reviews |
I tried to log in as a registered guest. Each time my email address was put in - another name - in Memphis, not Hoover AL - would appear and I could not change it. I had to purchase the printer through one time guest purchase to get the correct name and shipping information. |
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| Date Reviewed: 11/27/2010 | ||
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karl.sonnenberg from unknown Member Since: 11/27/2010 View Member's: Reviews |
proof will be win the equipment arrives, but so far so good, thought web and information on products was clear. |
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| Date Reviewed: 11/28/2010 | ||
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ggrenon from unknown Member Since: 11/12/2010 View Member's: Reviews |
It was very easy to order my product on this order form! |
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| Date Reviewed: 11/28/2010 | ||
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has2bmyway@gmail.com from unknown Member Since: 05/11/2009 View Member's: Reviews |
I had a hard time inputting my information. It could of jepardized me ordering the tv that i wanted but it all worked out in time. |
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| Date Reviewed: 11/28/2010 | ||
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jgoydos from unknown Member Since: 11/28/2010 View Member's: Reviews |
smooth and easy. |
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| Date Reviewed: 11/28/2010 | ||
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smithst1 from unknown Member Since: 11/28/2010 View Member's: Reviews |
ok |
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