Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 1 | 1468 |
| Neutral (3) | 0 | 0 | 38 |
| Negative (1 or 2) | 0 | 0 | 263 |
| Total Reviews | 0 | 1 | 1769 |
| Avg Rating | Not Rated |
 5.00 |
 4.26 |
| Address: | 1764 New Durham Rd South Plainfield, NJ 07080 - US |
|---|---|
| Website: | www.buyersedge.com |
| Business Hours: | n/a |
| Sales Phone: | 800-466-0119 |
| Service Phone: | 800-466-0119 |
| Sales Email: | support@buyersedge.com |
| Cust Service Email: | support@buyersedge.com |
| Date Reviewed: 10/14/2010 | ||
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pittsburghdave from PA Member Since: 10/14/2010 View Member's: Reviews |
I have not received the merchandise yet, but Tony Stark (AKA the Real Deal) brought some real energy to the order process and has been helpful in clarifying some delivery questions. |
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| Date Reviewed: 10/13/2010 | ||
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Chillin242 from FL Member Since: 10/13/2010 View Member's: Reviews |
I have not received my order yet, but my experience with customer service was positive. I'm no fan of sales people, but Tommy, the Magic Man, knows what he is doing and is eager to help. |
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| Date Reviewed: 10/12/2010 | ||
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Haorong from NJ Member Since: 10/12/2010 View Member's: Reviews |
Right after I placed the order with BuyersEdge, I got an email from Tommy Stevens Aka The Magic Man. I called him with the customer service # and got a very warm reception with a very professional way to summarize the features of the dish washer I bought and related accessory and warranty package came with it. That is the most impressive customer service phone call I ever made. I will definitely refer him to my friends. |
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| Date Reviewed: 10/12/2010 | ||
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lgdavisdr1 from AR Member Since: 05/24/2006 View Member's: Reviews |
I have never had as much fun spending over $2400 as I did with "Tommy the Magic man". He was so easy to deal with, so pleasant and funny, and he knows his products in and out. I normally don't order over the phone because it's usually a jerk from NJ. (sorry but it's true guys) As a matter of fact I had originally planned on ordering it from True 1080p store, but the guy was an a** and I just hung up on him. From now on, I use Tommy my Magic Man, because he did work magic to get my item with some special side items. He will be who I refer my friends to in the future. Thanks again Tommy for the A++ service. |
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| Date Reviewed: 10/12/2010 | ||
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cunnicin from NJ Member Since: 10/12/2010 View Member's: Reviews |
Tommy Stevens, aka The Magic Man, was a very enthusiastic representative of your company. He was able to answer all my questions, obviously well informed about the products and services your company offers. He also was able to convince me to use your installation and haul away services as well as accept the offer for the extended warranty. Great negotiating skills. |
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| Date Reviewed: 10/11/2010 | ||
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rggmailbox from CA Member Since: 10/11/2010 View Member's: Reviews |
I'm very pleased with Buyer's Edge -- very excellent prices, good website, easy to place your order, and good customer service when speaking with Tommy Stevens, the "Magic Man". I made a mistake on my order (ordered a gas range) and called the company -- was able to get through quickly and spoke with Tommy who got my order corrected. He was courteous and professional. Also, if you want to buy extended warranty, you'll find it's a far better deal than any of the local stores you can visit, at least for this gas range. I plan to come back to Buyer's Edge to purchase a dish washer! |
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| Date Reviewed: 10/07/2010 | ||
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susanne_murtha from NY Member Since: 10/07/2010 View Member's: Reviews |
I have not received my washer and dryer yet but I am very pleased with the exceptional service that I received by Tommy. He helped me to make informed decisions on what I need to hook it up. Since I'm in a rural area the warranty made sense for me and is a good price. |
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| Date Reviewed: 10/07/2010 | ||
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chihlinl from CA Member Since: 10/07/2010 View Member's: Reviews |
I ordered LG washer, dryer & refrigerator online, and the next day I receievd the follow up call from Tommy. Tommy is very friendly, helpful and also knowledgable. So far, it has been a pleasent experience, hopefully, my shippment will arrive soon. |
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| Date Reviewed: 10/06/2010 | ||
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vkhbonner from WY Member Since: 02/22/2006 View Member's: Reviews |
This is a new order so the item has not arrived yet. Tommy did an awesome job of following up on the sale with a phone call. Buyer's Edge had the best price by a notable savings and I opted to upgrade the shipping after talking with Tommy. So far I am well pleased with Buyer's Edge and Tommy. |
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| Date Reviewed: 10/06/2010 | ||
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almondeity from WA Member Since: 10/06/2010 View Member's: Reviews |
Tommy Stevens is the man to entrust with your purchase. His candour and demeanor on the phone is second to none and he listens to what you are wanting. You get sparkling conversation, straightforward ordering and advice and prompt service. Tommy Stevens from Buyer's Edge is the person for your appliance needs. |
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| Date Reviewed: 10/05/2010 | ||
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woopitup from AZ Member Since: 10/05/2010 View Member's: Reviews |
TOMMY STEVENS AKA THE MAGIC MAN was very pleasant/eager and easy to communicate with. I cannot rate the Merchant until I receive the product [still a couple weeks away] - however, the order process was great. He recommended a very reasonabl warranty and I look forward to recieving my order and hope it will go as smoothly as the ordering process!! thank you TOMMY STEVENS AKA THE MAGIC MAN |
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| Date Reviewed: 10/05/2010 | ||
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gghawk from unknown Member Since: 10/14/2009 View Member's: Reviews |
I purchased a new LG refrigerator for my new home and after searching for hours online, I found these guys and they had the lowest price of all the companies that I researched by far. I received a personal phone call from them confirming my sale and notifying me of so great offers that I would have been foolish to pass up. Tommy "the magic man", the customer service agent was very friendly and helpful. I give this company my highest recommendation. They are top notch. I am extremly pleased with how smooth the transaction went. I hope to do business with them again soon. |
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| Date Reviewed: 10/05/2010 | ||
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tigar22 from CT Member Since: 10/05/2010 View Member's: Reviews |
Buyer's Edge - A wonder that any other appliance dealer's even exist. "MAGIC MAN" Tommy is the best rep in the building. Communication is the best, dealing with him a pleasure. Intend on doing a lot of business with them in the future. Keep up the good work!!!!! |
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| Date Reviewed: 09/29/2010 | ||
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golfer393 from SC Member Since: 09/29/2010 View Member's: Reviews |
(Edited November 08th by golfer393) I ordered from Tommy. Tommy is quite the salesman. He managed to talk me into an extended warranty. In this case on a $1400 range I thought it was the thing to do. I did have a problem with this transaction. The range arrived with a significant dent in the side of the unit. I had to refuse shipping. A second unit shipped but it took another 3 weeks to arrive. This unit arrived in perfect condition and everything works on the range as it should. Overall, I'm relatively satisfied with this transaction. I did save several hundred dollars over buying locally. Shipping was an issue with the first delivery. The delivery guys were terrible. They came ill prepared to unload a range and bring it in my home. Possibly this is why the unit was damaged. The second delivery was fine. A word to the wise. Make sure you examine the item well when it arrives. Had I accepted the initial range I would have been stuck with it. |
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| Date Reviewed: 09/29/2010 | ||
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princessleah79 from CA Member Since: 09/29/2010 View Member's: Reviews |
I just purchased a Maytag washer over the phone with one of the best customer service sales representatives, Tommy Stevens aka Tommy the Magic Man or Tommy Gun! He delivered the highest quality service from start to finish and was very quick to return my call. He upgraded my order and sold me a warranty at half the cost. It truly was a great experience, one that I hope he is rewarded for. Thanks again for your excellent service and putting a smile on my face! Peace and love from the Hills of Beverly! :) |
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| Date Reviewed: 09/27/2010 | ||
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keithadarquea5 from CA Member Since: 09/27/2010 View Member's: Reviews |
I ordered a Samsung Refrigerator from Buyers Edge. I was a little skeptical that an appliance this large, ordered online, and shipped from the East Coast to the West Coast, could arrive intact, but it did. It was packaged incredibly well. . "Magic Man" Tommy, my rep, was very pleasant, knowledgeable, and helpful. His willingness to go above and beyond was evidenced as he lead me through the transaction, kept me posted on the shipping dates,and followed up on the delivery. He showed a genuine concern for my happiness with the whole delivery process. I will recommend Buyers Edge and Tommy to my friends, since this has been such a positive online purchasing experience for me. ++ |
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| Date Reviewed: 09/25/2010 | ||
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userxia from NJ Member Since: 09/25/2010 View Member's: Reviews |
They suggested me to purchase threshold delivery service for delivery time flexibility. In fact, it was still curb delivery. I left voice mail to the service manager who never returned call, I sent email to ustomerservice@buyersedge.com, the mail was returned due to its mail box overflow. I hope those overflowing mails are not complaint letters. |
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| Date Reviewed: 09/23/2010 | ||
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calistyle from NV Member Since: 09/23/2010 View Member's: Reviews |
I ordered a Samsung refrigerator from them a week ago, and it has STILL not shipped, their customer service LIED TO ME yesterday and told me it had shipped, and their OFFICE IS CLOSED for four days! I was promised it would ship within 3 days, then take 5 - 7 days to arrive. So now, I'm left with no refrigerator, and no idea how long it will really be until I get one... NEVER do business with this company! |
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| Date Reviewed: 09/21/2010 | ||
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dhanaula from TX Member Since: 09/21/2010 View Member's: Reviews |
I got one GE Profile refrigerator ordered today at Byers Edge and experience was great. Tommy Stevens helped me a lot in choosing it. He gave me a good deal and helped in placing the order. He was able to answer all my questions promptly. Thanks for his great service. Upon arrival of my new fridge, I will be happy to recommend Tommy and Buyer's Edge to all my friends. Great price and great service and Buyer's Edge has the complete package. |
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| Date Reviewed: 09/20/2010 | ||
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jgeorge1309 from CA Member Since: 09/20/2010 View Member's: Reviews |
Wow just got off the phone with Tommy the majic man from Buyers Edge. Tommy was great to work with and very helpfull in picking out the right oven for me. He upgraded my shipping for no cost and offered a low cost extended warranty for my oven but didn't try and hard sell me. He also listened to my complaint about Jenn Air and Kitchen Aid. Both are good products but when I attempted to purchase a Jenn Air not from Buyer Edge I found that they will not ship over 150 miles. I was told by Tommy that both Jenn Air and Kitchen aid have this policy. I would highly recomend Buyer Edge and Tommy the Magic man. The buying process took less then 5 minutes and no pressure or hard sell. |
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| Date Reviewed: 09/13/2010 | ||
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jandreasen from unknown Member Since: 09/17/2006 View Member's: Reviews |
(Edited September 21st by jandreasen) Purchases are OK from Buyer's Edge, but I had a problem returning merchandise! Washing machine was delivered rapidly and in good condition. Seller did not know its merchandise, however, and pushed sale of a hose set too although manufacturer's hoses are included with the LG washer. Returning the extra hose set for credit was a problem. It took almost 1 month for me to get the credit from the date they received the returned hoses. Faced with that, I wrote a bad review and gave them two stars. The Buyer's Edge Representative, Tommy Stevens, phoned me a few days later and wanted to make things OK. I was given an extended warranty to help make up for my difficulties. I think this shows that Buyer's Edge really does care about good customer relations and is willing to make up for mistakes. Therefore, since my washing machine delivery was done rapidly and correctly and since they resolved my problem with the difficulty of return, I am giving them 5 stars. |
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| Date Reviewed: 09/09/2010 | ||
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3StrikesNC from NC Member Since: 09/09/2010 View Member's: Reviews |
Exceptional customer service, delivery and pricing. These folks were an absolute joy to do business with. I ordered an LG Steam Washer & Dryer on a Sunday via internet. They called on Monday, thanked us for the order, explained the shipping procedure, asked if we had all the things required for hook-up (didn't try to sell - just wanted to make sure we were informed and prepared). Delivery Company called to make an appointment for delivery and showed up on time, that Thursday!. Absolutely perfect condition cartons and product. No dents, dings, mis-handling, wrong model, etc. Exactly what we ordered - imagine that from an online company!!! I cannot tell you how happy and satisified we have been with these folks. Will buy from them again in a heartbeat. !00% recommend them. In fact, I called yesterday and ordered additional products. 5-star service and very competitive pricing. Good people. |
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| Date Reviewed: 09/08/2010 | ||
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goatony from MD Member Since: 09/08/2010 View Member's: Reviews |
I've been searching for a new tv for a while now and my brother recommended I try BuyersEdge. He told me he was treated well and was really happy with his new tv so I gave them a call. I was looking for the best deal and wanted to deal with someone I felt I could trust. I called to find out some information and was connected to Tommy the Magic Man. He was very helpful and offered me a good deal and told me I could check around to beat his offer. After a few days of checking around I decided to stick with Tommy. His professionalism and demeanor were above and beyond those of the competitors I spoke with. I'll be sure to recommend Tommy the Magic Man to all my friends and family for any purchases they are considering. |
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| Date Reviewed: 09/07/2010 | ||
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tomfromgainesville from GA Member Since: 09/07/2010 View Member's: Reviews |
Justin was very helpful in getting my ordered delivered on time. |
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| Date Reviewed: 08/31/2010 | ||
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robinintheburg from NY Member Since: 08/31/2010 View Member's: Reviews |
I have not received my washing machine yet however.... I have had a very pleasant conversation with an efficient, courteous and knowledgeable representative from Byers Edge. Tommy aka "Magic Man". I purchased the machine on Saturday evening and he responded by Monday morning to set up the delivery details. He was not aggressive but was very clear on what he could offer in regard the warranty and details of shipping. I did not feel pressured or like I was taken advantage of. Actually, I think it is great that an employee can have this much freedom to offer to the customer. He was able to offer an excellent warranty so that I can have peace of mind should anything be wrong with the washing machine! This is the first time I have purchased a major appliance on line and was a bit leery but I feel pretty good about it now after speaking with Tommy. The deal he offered is still under what I would have paid for shipping and tax. Thanks! |
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