Reviews for LG Electronics LDS5811WW 24-in. Under Counter Dishwasher

16 Place Settings, White, Energy Star - MPN: LDS5811WW

  • 1
  By member: gblg - Feb 10, 2007

Error code

Strengths: very quiet operation

Weakness: electronic issues?

My 1-year and two-week old LG 5811 is also showing an IE water inlet error. The unit is very quiet during operation, but the error message was a surprise. I've checked the feed line coming into the dishwasher... plenty of pressure and no obstruction. I can definitely say I'm not happy to have an issue only weeks after the 1-year warranty on labor expires. LG claims it will pay for parts, but not labor. I shouldn't have to pay anything on a relatively young dishwasher. We are a two-person household... it doesn't even get used that much.

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  • 1
  By member: nolg - Mar 17, 2007

LG Dishwasher LDS5811WW

Strengths: looks good

Weakness: poor reliability

This dishwasher was a problem from day 1. Out of the box it had broken plastic parts on the racks. Replacement parts were sent, but after several rounds of replacing individual parts LG finally sent an entire new rack set, which solved the problem.

Everything was OK until about 3 months out of warranty (of course), when the dishwasher stopped working and displayed an "LE" error code. LG customer service told me that LE meant that the motor needed to be replaced. LG covered the cost of the motor, but I had to cover the cost of the service call: $106. After the motor was replaced, the unit was much noisier than before, but I was told that this was normal.

As it turned out the noise was a moot point, because within 10 days it stopped working again with the LE error code. This time I was told that in addition to the motor, they should have replaced the controller and the sump assembly. More bad news: the necessary parts would not be available for about 6 weeks!! After much discussion with various departments at LG, I finally ended up with a prorated buyback offer amounting to about 80% of what I paid, excluding taxes, delivery, and installation. Oh, and excluding the $106 I had just paid for the "repair" a few weeks earlier. But by this time I was just happy to get rid of the dishwasher.

Needless to say, this is my last LG dishwasher. If you do decide to buy an LG, my advice would be to purchase the extended service contract, and be ready to wash a lot of dishes by hand while you wait for parts and repairs.

The only upside to this experience is that I got to spend a lot of quality time with my family washing dishes.....

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  • 1
  By member: KEVIN_IN_WILM - Oct 30, 2007

Stay away from this dishwasher

Strengths: NONE

Weakness: EVERYTHING

Purchased this unit in Aug 2005 and it has been a nighmare. I even purchased a Best Buy 5 year service plan for this piece of junk. Most of the racks moving parts are broken. And it started making a funny whinning noise and leaking water out of the front door panel. I have been waiting a month for a repair. And know, after two different repair companies, I am told the parts are on backorder and they may not even fix the issue. I will NEVER buy LG again and I

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  • 1
  By member: gserbousek - Jan 28, 2008

Gary

Strengths: Good job washing dishes

Weakness: Poor reliability

I\\\\\\\'ve had this dishwasher for about 2 years and have had 2 major failures already. The repair guy that fixed it the first type said that the internal parts were the most cheaply made of any model he had ever seen. Don\\\\\\\'t ever buy LG appliances!!!

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  • 1
  By member: gstation - Apr 9, 2007

Do not buy any LG products ever!!!

Strengths: worked good for exactly 1 year and 2 weeks.

Weakness: sump assembly(main motor and pump) quit.Labor to fix it is $300-400 and is not covered in warranty.

Called LG and they said the part isn't even covered under warranty. They wouldn't help me out at all.Paid $566 for this thing and 1 year later it will cost about $500 to fix.I am going to throw it away and buy a different brand. I predict this company WILL be going out of business soon and I feel sorry for anyone who purchases one of these dishwashers.

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  • 1
  By member: adadto3 - Oct 10, 2008

Issues

Strengths: Not sure

Weakness: Cleaning and reliability

I have a 7811 and about 14 months into the use of this $1000 dishwasher it started making noises. Long story short, the repair guy is here right now replacing the motor. I have to pay labor, LG is covering the part. I will be out about $250 for this. The next repair, I will drag it out to the front of the house and the trashman can pick it up. PLEASE! A $1000 dishwasher and now I am already repairing it after 14 months use

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  • 1
  By member: lfotiu - Mar 22, 2008

LG means LOUSY GOODS!!!!!!!!!!!

Strengths: None

Weakness: Everything

It leaks, the racks break, and the motor burns out in less than a year. After a horrendous experience with a LOUSY GOODS refridgerator, I don't even want it serviced. I want it OUT OF MY HOUSE!! I will never again buy anything from LG

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  • 1
  By member: bnelliem1 - Jan 18, 2007

DO NOT BUY THIS DISHWASHER

Strengths: Cleans well and is quiet - WHEN IT WORKS

Weakness: DOES NOT WORK RELIABLY - we have had 2 in less than one year and are still handwashing dishes!

We have had 2 of these dishwashers, brand new, in less than one year. Both were LEMONS! Their licensed technicians cannot figure out why each either one would not work for longer that 5 months! STAY AWAY!!!

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  • 1
  By member: cantthinkofausername - Dec 9, 2009

Piece of crap

Strengths: Gets dishes wet

Weakness: Dishes stay wet

If rinsing agent isn't used the machine will NOT cycle through the dry cycle. I don't need rinsing agent (Jet Dry) but decided, what the hell. It goes through this stuff like there is an open faucet and after a few days, got an error that it was out again!

It makes a horrible noise after having it for about a year.

It is not standard size, just about 3/4" too high under my cabinet.

The dishes aren't getting clean.

Water is standing causing a foul oder and mold to grow. ewww.

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  • 1
  By member: ocsd - Jan 18, 2009

Stay away from this dishwasher

Strengths: None

Weakness: Everything

We purchased this dishwasher 3 years ago from Best Buy and purchased the 3 year extended warranty. During this time we have had service for the noise, broke wheels and other parts on the rack. 10 days after our extended warranty expired the dishwasher started to overflow. The main motor and pump are shot. I paid $700 for this dishwasher and it should last longer than 3 years. I will never buy an LG product again. Customer service is not helpful at all they basically just gave us some phone numbers of people who can service it and said you are on your own. Do not buy this dishwaser.

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  • 1
  By member: dahliadoo - Oct 22, 2008

JUNK !

Strengths: Quiet... but only when it runs correctly which is not very often.

Weakness: All the wheels on the upper rack broke within6 months. Does not fill properly without starting and restarting. Does not clean dishes well at all.

This is THE worst dishwasher I have ever owned. The wheels on the upper racks cracked one at a time until they were all broke within 6 months of new. It struggles to start making loud noises as the pump tries to fill with water. When it finally gets going it is quiet but the results in terms of cleaning dishes is disappointing to say the very least. If you call for parts (even just plastic wheels for the rack) the dealer who sells it says LG is not good with getting parts. Of course they don't tell you that when you are buying it. Quite honestly I think I will take it to the dump as soon as I can find a replacement.

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  • 1
  By member: ItShouldJustWork - May 30, 2010

useless expensive non-washing dishwasher

Strengths: it fits in the hole it is meant to

Weakness: everything else. absolutely everything else.

well, our dishwasher has broken a mere month out of warranty. it has been a disappointment since day one. Expensive, so that we could have a "child lock" this dishwasher has dinged and pinged its way through so many forms of inadequacy. You must rinse everything and leave no food traces if you want it to come out clean. the child lock is a joke, they can still open the dishwasher in the middle of a cycle. Every single button dings when you press it, making it oh so attractive to toddlers, it can make music, and there is no way to stop them from turning the dishwasher on, unless you unplug it. Child lock - beyond useless. The racks are so poorly designed that this dishwasher fits in far fewer dishes and cups than should ever be the case. And now we have the dreaded "IE" error mesage of death, which it seems is expensive and futile to repair. There is no "inlet error" but there is no reset, so the dishwasher is on a permanent strike, unless we pay further ransom money to LG. Waste of money, waste of time, NEVER buy this dishwasher unless you like hand washing dishes with $20 dollar bills which you then throw away. It all feels the same really.

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  • 1
  By member: ronromer - Apr 14, 2010

Worst dishwasher and most expensive I have ever...

Strengths: It's quiet but just because there is no spray pressure

Weakness: Doesn't clean Doesn't dry Uses more rinse agent than any other washer Smells LG doesn't stand behind it

I did get the pump replaced after a few months of use and LG covered this on warranty. When I called again because it would not dry the dishes they told me it was normal and would not fix it. This dishwasher is basically the worst I have owned in 40 years and since I usually buy less expensive units this is the most expensive I have owned. We bought LG appliances (Fridge, Stove, and Dishwasher). The dishwasher is the worst of the 3 but all the LG appliances are the worst we have owned. We will never purchase LG products or shop for appliances at Home Depot again. I wish we would have checked this site before we purchased our LG appliances.

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