By member:
tmoore250
- May 3, 2009
Support is almost non-existentStrengths: When this product works, it works well. Weakness: Support is almost non-existent When this product works, it works well. However, if you have a problem, support is almost non-existent. Did you find it helpful or unhelpful? Top 
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Not Happy!
Strengths: Appears easy to set-up.... If it worked!
Weakness: Doesn't work!!
Well, I just received my second [not so]'smartparts' digital picture frame to find it's just as faulty as the first one.
The first one loaded up ~100 photo's, and began working great! I installed another 150 photo's as this was a gift to my Mom.
Upon completion of the upload, the frame would display the first 3 photo's, then turn off.
It would start right back up, display the first 3 photo's, then turn off.
I searched high and low for support on this issue. Looking for a firmware upgrade or something... ANYTHING!
I emailed the company support address... That was 2 weeks ago, NO RESPONSE!
Returned unit for exchange.
New unit, display's setup screen for a few seconds, then shuts off! Same behavior as the first one, only this time It's barely out of the box with the power cord plugged in, no installing my own photo's...
DONT WASTE YOUR TIME ON THIS CHINESE JUNK!!!
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Jun 1, 2010
This is a total piece of crap. I purchased the SP800. It was fine reading images from SD until I finally went about adding images to the internal memory. The screen flickered and went black. It hasn't come back own yet. After googling a bit I see that sudden death is a common issue with Smartparts products. Stay away from SmartParts at all costs.