Reviews for Xerox Phaser 7400DN LED Printer

I concur with docauto, but it's worse than that. I print a lot of proposals (duplex) using pre-punched 3-hole stock. This printer cannot print a single page followed by a duplex couple of pages and get the holes on the correct side. Xerox’s own support teams instructs you to reverse the order of the duplex print job only for it print correctly (i.e., don’t reverse a single-sided job). But then you’re also screwed if your duplex job happens to have an odd number of pages, because then the holes are on the wrong side…again.

Also, when using section breaks in a word processing file, for example, you have a cover page on which you don’t want anything printed on the reverse side, so you have a section break to the next “odd” page. This machine ignores that and just slaps the next printable page with that cover page. You are forced to manual go in and insert blank pages and even then it often ignores the blank page too.

Though this machine will work with Macs, it isn’t Mac friendly. When a third drawer was added, though it showed up in real-time in the Windows driver, manual hoops were necessary to jump through to get the Mac driver to see the third drawer.
Also on the Mac, when sending, for example, a large photo from Photoshop to print on tabloid stock (11x17) the software issue kicks in again. The photo was purposely larger than 11x17 (but not much) and I wanted the printer to do the standard scale to fit the paper. What I routinely get is an 8x10, roughly 30% cropping indiscriminately by the printer, version appearing in the lower left corner of the page.

Lastly, I’ve never seen a machine that has to “warm up” so frequently, that it negates the page-per-minute (ppm) claims. I understand when the machine is first turned on, is rebooting, or if left idle for over an hour, but the 7400 goes into warm up mode between numerous print jobs. If the machine stops for any reason (e.g., paper jam), even you’re standing right there when it jams, you find the jam and fix it in under 15 seconds, it will go into its 3-5 minute “warm up” mode.

I don’t recommend this machine to anyone. Though the output is good when the machine gets it right, you’ll waste a lot of stock, toner, time, and money in the process (I’m not sure how to measure in the frustration level or I’d list that too).

Phaser 7400 it is a swindle. After printing only 100-150 pages big and ugly magenta strips arose on the middle of the page, (feed direction), growing in intensity and weight with every page. Soon after that, the black smudges on the page background became permanent. The thicker the paper, the bigger the smudges. On glossy paper they were monstrous. Xerox replaced magenta imaging unit twice and HVPS board once. Almost no results, so they replaced the printer with a new one, but the problems start very quickly: black smudges, imaging unit’s life much shorter than claimed, incorrect toner empty message (one black toner had to be thrown almost full), scaring noises inside, control panel display fault. Only genuine consumables were used. Now the printer has 33K pages (how many was really useful… this is another discussion) and is almost unusable. It is a rule, you’ll never get a “clean” print without any additional streaks, smudges, stains or whatever on it, maybe when all consumables are new but this happens only one time in the life of a printer, when you buy it. Why Xerox does not stops selling this garbage immediately continuing to affect its reputation is a mystery for me and perhaps for all “happy” owners of phaser 7400.