 Idea good - Product Faulty - POOR customer support Strengths: As the other reviewers said, the product is designed to work intuitively. I really appreciated that it would recalculate your route if you missed a turn.
Weaknesses: 1. TomTom does not plan for users to get new Palms - great hassle to get new activation code if you switch devices
2. Freezes Hot Sync process
3. AWFUL customer support
Summary: In brief - the other details of my misery are below - this product works well when it works. However, if it doesn't do not expect TomTom to care about the problems their product and its design cause you. This product has cost me hours of trying to get answers to my quesstions - and I work with Palms on a daily basis. Now, I just want to break the expensive cd set to illustrate my freedom from the hideous creation - but I have to wait until I hear back from TomTom, because the software is causing problems that won't allow me to delete it from my Palm! Since receiving this product for Christmas 2005, I've had 5 days I could use it. Even then I had some problems with hotsyncing, but it was the week after Christmas so I wasn't expecting much customer support. I then had to return my Palm device because it had crashed - Palm's problem - but when I went to use my Navigator, I was told that I had to get a new activation code. Supposedly, a second one should have been available to me on the website, but I could never get one. It took TomTom 2 weeks to respond to my e-mail for assistance. They told me to send a fax with lots of support to prove the software was mine. 2 weeks later, I still had not heard again from TomTom with a new activation code. Finally on Feb.11th, I received an e-mail saying I should call. Of course that was a Saturday, so I had to wait until Monday, February 13th to get through to someone. I received a new activation code on February 13th (A month and a week after my initial request for support). When I went to HotSync my Palm, it froze when it got to the Navigator portion. I could not get the hotsync to cancel though and therefore had to go to task manager on Windows to shut down the computer side of the hotsync and then reset my Palm. I tried to hotsyn multile times, each time trying another trick - I provide Palm support for my employer, so I've learned a lot of tricks. I now know I want a GPS device, but believe me the next one I purchase will not be TomTom related. So I now feel it is my duty to warn all customers to avoid TomTom - because believe me, they will avoid you!
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