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Samsung - FTQ386LWUX 30 in. Smoothtop Electric Range w/5.7 cu.ft. Oven FTQ386LWUX

Samsung - FTQ386LWUX 30 in. Smoothtop Electric Range w/5.7 cu.ft. Oven FTQ386LWUX

(MPN: FTQ386LWUX)
Description: Samsung FTQ386LWUX: 30'' Freestanding Electric Range with 5 Elements Including Triple Burner 5.9 cu. ft. 3-Fan True European Convection Oven Steam/Self Cleaning Proofing Sabbath Mode Warming Drawer and LED Touch Controls

User Reviews

3 Star Review(3 Reviews)

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Date Reviewed:  12/31/2008
  • Chagrined1
  • from TX
  • Member Since:
    Dec 2008

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    Reviews
    Product Experience:
    14 Days
Strengths: Temperatures seem accurate. Warming drawer useful. Three racks in large oven allow flexibility in baking.
Weaknesses: Original unit had a misaligned oven door and was replaced by the store.
Summary: This range/oven is our first convection oven. Its three adjustable oven racks make for convenient baking. The baking temperatures seem accurate, which was fortunate as the new range arrived just before holiday baking for guests began. Everything came out as expected. The convection feature only has been used once so far. Samsung's approach is to reduce the temperature 25 degrees (F) below the temperature you set. If you punch in 400 degs., it sets the temperature to 375 degs. on convection baking. The manual touts the shorter baking time possible with convection ovens, but Samsung lowers the temperature automatically instead of shortening the time. With experience and/or some help from the sample time/temperature charts in the manual you probably can learn to shorten baking time as well. I would have preferred the range control knobs to be reversed, that is, with the front controls toward the center of the control panel and the rear-burner controls toward the outside to match the way the burners are placed on the range. However, the lights that go on when a burner is heating accurately show the position, so it just takes getting used to that arrangement. One front burner is a double-range, and one is a triple-range. There is a warming region in the center of the back of the range. The warming drawer is very useful when trying to keep food warm while other dishes complete cooking. The drawer has three temperature settings. The electronic controls are pretty intuitive and easily learned. Our oven had a door that did not close properly, and the store replaced it without a quibble.

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Date Reviewed:  06/12/2009
  • Lindaodonnell
  • Member Since:
    Jun 2009

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    Reviews
    Product Experience:
    6 Month
2 Star ReviewLove using the stove-major design flaw!!
Strengths: easy to use with many features especially like the confection oven and ability to proof bread!
Weaknesses: POOR service/ support from Samsung!
Summary: I purchased this stove 6 months ago and have had no problem with it until:

one evening about a week ago while cooking alfredo sauce on the left front burner the sauce boiled over--while most of it was on the cook top some of the sauce dripped down the front of the oven door and some managed to drip into the black grill area located behind the oven door handle--this allowed sauce to drip down the length of the inside of the front oven window--I cannot access this to clean so notified Samsung and after many conversations with Samsung reps. they tell me it is "cosmetic" and does not affect the function of the stove, and not covered under warranty!! I feel this is a design flaw but Samsung does not agree. While I love using the stove I do not plan to purchase another Samsung product as they do not stand behind it! This stove was not inexpensive and I've been diligent about keeping it looking nice. I'm very disappointed in Samsung!!

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Date Reviewed:  06/04/2009
  • Javastheory
  • Member Since:
    Jun 2009

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    Reviews
    Product Experience:
    5 Months
2 Star ReviewSamsung customer support problems
Strengths: Nice appliance to cook with
Weaknesses: Terrible customer support.
Summary: BEWARE! I purchased a Samsung range and initially loved it. A few months after buying, a knob broke off. Shouldn't be a big deal, however Samsung refuses to honor the warranty. They say that I must have been abusing the stove and that there is no way that there could have been a manufacturing defect. There warranty clearly states:

"Samsung Electronics Canada, Inc. warranty covers manufacturing defects in materials and workmanship encountered in normal, non-commercial use of this product."

They do not agree that turning the stove on is considered normal use.

Granted they make nice appliances, however they can only be considered as good as the support that comes with them...

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