 BROTHER SERVICE STINKS Strengths: Great idea behind the all-in-one that prints 11x17 borderless.
Weaknesses: poor color out put and terrible customer service when delivering a working product
Summary: I had this machine for 2 whole weeks when it just powered off and NEVER turned on again. Problem with Brother is you either get a great product or a lemon!!
So I called them and emailed them, "tried plugging it in different outlets," and at their request took it to the service center (30 miles away). The service center ordered new parts, then ordered more parts when those didn't solve it. Then I waited several weeks while the part (a power pack!) was on backorder. When it came in, and the machine STILL did not power on, is when the real fun with BROTHER began!
Every time I or the service center rep called BROTHER, we would get all kinds of different answers, lies, stall tactics...
My absolute favorite, however, happened after BROTHER insisted that I speak with them again (as if the service center did not know what they were talking about) and explaining to them that the machine is completely dead with a black screen, they wanted me to "print trouble shooting reports from the machine and fax it to them from the machine" that DOES NOT TURN ON!!!
BRILLIANT!!
So, since I originally contacted them on November 24th, and here it is December 31st.....I STILL DON'T HAVE MY PRODUCT OR MY MONEY!!!!
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