 KitchenAid Microwave oven combo Strengths: none
Weaknesses: all
Summary: We bought 2 kitchen aid items for our kitchen renovation. Microwave oven combo and a dishwasher. Both brand new (not the floor models) and both top of the line. Within 2 month of installation, 2 weeks apart, both microwave and dishwasher stopped working. KithchenAid people send repair people. With dishwasher, we had 2 wrong diagnoses, after which we were told, call your plumber, maybe he knows how to fix it. ( He actually did) With Microwave its another story. Its been 2 month now, 4 visits later from repair people, and it still not fixed. The magnetron ( the thing that actually makes the magnetic waves) is factory defective. In order to replace it they have to disassemble the whole thing. Kitchen Aid, with their rude customer service people, refuses to replace the unit. They said the warranty is for repairing, not replacing, and they will repair it as long as it will take. They said I will not get a replacement, they don't give a damn about if I will write to you. After talking to them for 2 hours last time, they said we will send you $50, go and buy yourself a new
microwave. Funny, the unit that we bought is almost 4,000 dollars. Shame on them.
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