 My 963 broke 1 week after I bought it. Though the ... Strengths: none
Weaknesses: poor quality
Summary: 2003-09-26 16:58:12 My 963 broke 1 week after I bought it. Though the warranty that came with my DVD player includes 90-day free exchange I was told by Philips costumer service that the player has to be repaired only. Well, when I received the “repaired” player from the Repair Center I found out that progressive scan didn’t work. (It worked before the player was mailed to repair center). When I plugged the player to power outlet and touched it aluminum surface it gave me a mild electric shock.
I figured that something went wrong at the repair center and that I wouldn’t like to try to fix the player again.
My attempts to exchange the player under the warranty have failed. Philips representatives told me that the warranty has been changed and refused to honor the warranty, which came with my player.
I could not appreciate the picture and sound because of the extremely short life of my Philips DVD player.
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