 I bought a Pioneer DVR-105 burner a year ago. It w ... Strengths: NA
Weaknesses: NA
Summary: I bought a Pioneer DVR-105 burner a year ago. It worked fine for nine months, then started developing problems with re-writeable DVDs. I blew canned air on the recording head and that helped things for a couple of months. Then towards the end of the one-year Pioneer warranty, the burner went haywire. It wouldn’t record or erase DVD-RWs and gave me all sorts of error messages. I flashed the software but that did no good. So I called Pioneer and was told to send it in for repair. I did so. Twenty days later, I got the burner back. Its problems were now worse. (Before I send the burner to Pioneer, I could erase about two out of ten DVD-RWS; now I couldn’t erase a single one.)
Since Pioneer sent me no explanation of how it was repaired, I phoned them. Pioneer told me that the problem wasn’t corrected since it wasn’t covered by the warranty, explaining that the problem was due to an environmental corrosion of the recording head (something that for some reason isn’t covered under warranty). Since I live in Los Angeles but not near the beach, I found this an un-satisfactory explanation. I've had IBM, Sony, Dell and Panasonic equipment for over ten years and have never had any such problems with those electronic devices. Plus the CD-R, CD-RW and DVD-R recording heads on the DVR-105 work fine. It’s evidently only the DVD-RW recording head which Pioneer claims is corroded.
Pioneer ended our phone call by saying that they can do nothing for me. So please be advised of this possible problem with the DVR-105 burner and what kind of repair — or lack thereof — you will get from Pioneer. If this problem had developed after using the burner day and night for a year, I wouldn’t be complaining. But, as I burnt only a couple of hundred DVDs during the past year, I find the product and Pioneer’s attitude very disappointing. Anyone living and working in the Hollywood/ Los Angeles area should be aware of these problems with the 105 — and possibly 106 and 107 burners — since Pioneer DVD burners clearly aren’t made for our environment. NOTE: I sent Pioneer a copy of this complaint and gave them five days to reply. But I never received a reply from Pioneer.
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