Called tech support for assistance in removing the ...
Strengths: Very powerful notebook with lots of extras at low cost.
Weaknesses: Power hungry with battery lasting barely an hour. Poor technical support (see below).
Summary: Called tech support for assistance in removing the hard disk drive to replace with a faster drive. The problem was that, while it was easy to remove the two screws holding the (plastic)disk cover, there was another latch that was not so easy to find. There was no documentation for this and they (support + supervisor + customer service) simply refused to help. Finally solved the problem by calling back some hours later to reach a different support team.
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