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Smartparts SPX8 8" Digital Photo Frame

Smartparts SPX8 8" Digital Photo Frame

(MPN: SPX8)
Description: The slim, genuine espresso-toned wood frame and custom designed matting of the SPX8 offers a classic style that can compliment any room or office. The removable and adjustable stand makes showcasing your memories easy. Frame can easily mou.... Read More

User Reviews

1 Star Review(2 Reviews)

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Date Reviewed:  01/11/2009
  • GHansen500
  • from UT
  • Member Since:
    Sep 2005

  • View Member's:
    Reviews
    Product Experience:
    12 Days
1 Star ReviewNot Happy!
Strengths: Appears easy to set-up.... If it worked!
Weaknesses: Doesn't work!!
Summary: Well, I just received my second [not so]'smartparts' digital picture frame to find it's just as faulty as the first one.

The first one loaded up ~100 photo's, and began working great! I installed another 150 photo's as this was a gift to my Mom.

Upon completion of the upload, the frame would display the first 3 photo's, then turn off.

It would start right back up, display the first 3 photo's, then turn off.

I searched high and low for support on this issue. Looking for a firmware upgrade or something... ANYTHING!

I emailed the company support address... That was 2 weeks ago, NO RESPONSE!

Returned unit for exchange.

New unit, display's setup screen for a few seconds, then shuts off! Same behavior as the first one, only this time It's barely out of the box with the power cord plugged in, no installing my own photo's...

DONT WASTE YOUR TIME ON THIS CHINESE JUNK!!!

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Date Reviewed:  05/03/2009
  • tmoore250
  • from OH
  • Member Since:
    May 2009

  • View Member's:
    Reviews
    Product Experience:
    12 Months
1 Star ReviewSupport is almost non-existent
Strengths: When this product works, it works well.
Weaknesses: Support is almost non-existent
Summary: When this product works, it works well. However, if you have a problem, support is almost non-existent.

Recently, I tried to load a card of additional pictures to my SPX8 frame. After a reasonable period, it stated "Optimization Complete" and entered the slide show. However, the pictures are not on the frame. All that is there are the the pictures I started with.

After multiple tries, I decided to use the frame controls to delete all the pictures and start over. I went through the steps to "Delete All" and was presented with a progress bar indicating the deletion was happening. When it completed, the frame entered the slideshow mode, using only the folders page as the image. When the frame was turned off and back on, the original 877 pictures all reappeared.

Finally, I connected the USB cable to my computer, viewed the General folder and deleted the 877 pictures there. When I went through the Windows "Safely Remove Hardware" steps and disconnected the USB cable, the original 877 pictures all reappeared.

I have called customer support and sent numerous messages. The only reply I received was a voicemail stating they were backlogged and would contact me in 48-72 hours. That was 13 days (9 business days) ago.

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