 unreliable & customer service is a joke Strengths: bright color & good sharpness when it's working
Weaknesses: the worst customer service I've ever experienced from any company
Summary: I bought my P225FB monitor in June of 2003. It worked fine for 11 months & then started jittering very badly. I sent it in for warranty service (it had a 3 year warranty) & got it back a month later, working again. Less than a year and a half later, the same problem surfaced again. I sent it back again & it has now been over 2 1/2 months & I still don't have my monitor back. Plus, Viewsonic has mistakenly shipped me TWO 17" monitors since that time. Most of the time you can't get through to their support line at all & when you can, it usually means a 30+ minute wait. I have to assume that either their products are breaking down at very high rates or their support lines are woefully understaffed. They have been extremely unresponsive to both phone calls & email & don't seem to me to have any commitment whatsoever to customer service. I will never buy another product from them, no matter how much technical praise they may receive.
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