Panasonic KX-TGA200B Cordless Handset

The phone was used to replace a single line AT&T a ...

Strengths: Easy setup and nice looking.

Weaknesses: No mute button. Transferring a call is not easy. Handsets are not reliable.

Summary: The phone was used to replace a single line AT&T answering system. It has the majority of the features needed to operate a business (Electronic storing of voice messages, transferring calls, paging, back-lit display, call waiting and call conferencing) , but lacks in ease of use and reliability.

The handsets cannot be designated with names (only numbers), so transferring calls is cumbersome.

Reliability problems with handsets is listed below.

Several handsets have been replaced multiple times, some of the replacements have failed as well.

Typical failures have been, not being able to turn on (completely dead), cannot turn phone off, and unit turns on but cannot get an outside line. These problems cannot be solved by re-registering or resetting (removing battery for 30 minutes and re-connecting).

The base and handsets appear to be sensitive to noise, such as refrigerators, microwaves and fluorescent lights. Distance is questionable, as I have tried to use within 50 feet of base and still get disconnected.

Phones have to be turned in for repair, cannot get replacements before hand. This means you will be without a phone for over a week.

Customer service is overwhelmed with calls and sometimes cannot be reached by phone (sometimes answering service will deny access during business hours).

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Reliability is a major concern. In 18 months we've ...

Strengths: Excellent feature set for small business. Excellent range. Very few dropouts or noise. Audio quality is excellent. Build in answer machine allows storage of multiple messages.

Weaknesses: No mute button. Reliability of handhelds. Can't change answer machine message remotely. Need to be at the "base" unit to change it.

Summary: Reliability is a major concern. In 18 months we've had two of the three handhelds fail. (One LCD display failed, the other unit started working intermitantly.) Panasonics customer service is understaffed, long wait times (30-45 minutes). Repair policy even under warranty, is return it first, then they'll replace it... which leaves you with no phone during that period. If you're a small business, buy an extra handheld to keep as a spare.

Range we experience is tyically 200 - 400 feet in an area of wood frame buildings.

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I have been using this system in my home for sever ...

Strengths: Excellent reception on handset units. One is located in a different building, about 100 feet from base unit--no problems. Transferring calls is easy. Intercom feature very useful.

Weaknesses: None so far

Summary: I have been using this system in my home for several months, and it is terrific. I can intercom to different rooms to talk to someone or let them know they have a call. Handsets can be used outside; range is good, but we haven't used them beyond about 150 ft. from base unit, so can't vouch for distance. So far, reliability is excellent. We're even using refurbished units! Highly recommended.

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