 Easy to setup to watch a DVD, but once you try to ... Strengths: It plays DVDs atleast
Weaknesses: Slow, with no instructions on how to use it.
Summary: Easy to setup to watch a DVD, but once you try to hook up additional devices to it - watch out.
1 - Manual is way too basic. It provides some help, but doesn't provide full explanations on how things work. It points things on the remote and DVD player, but doesn't explain what its used for or how to use it.
2 - Website provides no support. Questions answered are akin to the manual. The same very very basic 'plug power cord into power outlet' solutions. Even searching for something like 'component video' yields *no results*!!! How can that be, there are ports right on the back of the player and there are no instructions on how to use it?
3 - Phone Support. Very nice people, but really didn't know how to use my machine either. Firstly they didn't understand my question. They were asking me things like 'tell me what buttons are on your tv remote'... um... '1..2...3'!?!? Even after understanding what I was asking, they didn't have an answer, and coudlnt' transfer me to someone else. They couldn't say 'I Don't know' but kept running in cirlces.
*How can a manufacturer put a product out in the market and not tell you how to use it???*
As you can tell, I TRIED ALL AVENUES OF SUPPORT TO NO AVAIL. So basically, I still don't know how certain aspects of this machine work. In short, I will never buy another samsung product again, since they dont' tell you how to use it.
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