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Strengths: With a wealth of features, you receive ATI quality, at a much lower price.
Weaknesses: Win DVR package can be a bit fickle - prone to frequent crashes upon switching channels. However, most tv-tuner programs have similar problems - this is not the fault of the hardware itself
Summary: In the NVIDIA vs. ATI video card race, it’s common knowledge an NVIDIA purchase essentially equates to purchasing a top-of-the-line graphics card without the ATI price tag - that in itself is a no-brainer. Purchase an ATI over an NVIDIA card if you’re a glutton for burning money.
In this review, I decided not to spend so much time on reviewing the EVGA manufactured Personal Cinema GeForce graphics card itself, but rather, the customer service by EVGA.
I will admit, in the processing of my RMA, a number of mistakes made by the phone technicians placed me at an inconvenience for a period of close to two weeks. I submitted a carefully documented letter to EVGA on the mistakes made on my RMA on the part of both the phone technicians and the RMA staff. I did not expect to receive much of a response.
After the letter submission, I received an immediate email as well as a phone call from one of the customer service/marketing directors; he immediately apologized in person for the severe inconvenience I was placed at for a two week period. Accordingly, he quickly made efforts to (1) refund my RMA shipping fees, (2) overnight me a package on my missing items and (3) extend my product warranty an extra year (hence, my product was extended from 1 to 3 years), as well as (4) sending me a generous package full of computer goodies – which I will remain silent about (^-^). In addition, he assured me that the mistakes made by the RMA and customer service technicians would be directly addressed by him first thing the next working day. I was impressed to see one of the EVGA directors not only taking the time to apologize to me in person, but to go a little beyond his duties to make up for the inconvenience I was brought to. Sure you can pay a little less by going with other NVIDIA Chipset manufacturers, but with say just a tad-bit more money, you purchase from a company that that is genuinely conscientious about improving their customer service wherever possible to provide their customers with the best purchasing experience. After poor experiences with companies like Dell, EVGA is certainly a breath of fresh air.
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