 Dead on arrival! Strengths: Design, GE Promotion
Weaknesses: Dead on arrival. Doesn't work.
Summary: I made the unfortunate decision of buying this microwave without doing my homework. For some reason I thought that the GE brand meant something - and I know now it does not.
The microwave was dead on arrival. We had it professionally installed and nada, no light no nothing. I made an appointment through the GE appliance website and the repairman said the circuit board was "dead" and ordered a replacement one.
The replacement board arrived a few days later in a poorly taped box and was physically damaged - so the repairman said he would order another replacement. That was over a week ago - and nothing. No updates, no replacement board - and a dead microwave in my kitchen. It is now 20 days since the microwave was installed and there is nothing I can do at this point.
Calls to GE Appliance Customer Relations have been time consuming and worthless, they can offer no assistance, escalation or recourse - just an exercise in frustration. The GE Authorized repairman in my area is so busy, that he does not return messages. I guess that pretty much says it all right there. Caveat emptor!
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