 Poor Quality and Service Strengths: Cheap
Weaknesses: poor quality and HP customer service
Summary: I have owned an HP Pavilion 4000 series notebook for about two years and have sent in for repair four times already. The issues varied from a defective battery, to a defective power supply, to defective system fans and overheating, to locking up unexpectedly. The only consistent factor was the poor customer service I received from HP and the incompetence of the customer support and service outfits for HP.
One of the times, the notebook was returned to me with the HP technician's testing drive installed in it. Another time, the notebook was returned missing all the covers from the bottom (hard drive cover, memory cover, etc.)
This time, the whole computer is missing and the customer support reps do not know the status nor where it is. I have not received assurances from HP that the issue will be resolved anytime soon and all I can get from them is that it is "scheduled" to be shipped to me a week ago.
Extremely poor quality and lack of service make me recommend against purchasing this or any HP notebook.
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