frigidaire all refrigerator
Strengths: storage space, design, clean looks/lines, price
Weaknesses: failure to keep temperature at safe level; 1st one failed after 4-5 weeks; replacement lasted less than 2 weeks; evaporator continues to ice up regardless of what the temperature control is set up;
Summary: 2007-04-09 21:16:43 The All Freezer works fine. Too bad the All Fridge does not. Temperature rises regardless of what the temperature control is set at (we set it at the max and the fridge still heated up). We've had 4 service calls on the 1st All Fridge but the fix only lasted an average of 2 weeks.
We got a replacement All Fridge and the temperature problems started within 10 days. The evaporator continues to ice up causing the temperature to rise resulting in spoiled food.
Getting a replacement All Fridge was another feat by itself as it took approximately 3 weeks and an additional service call to convince Frigidaire about the problem.
To date we still do not know if the replacement one will work as we have only had it for 3 days. We'll know in the next 4-5 days as that is usually when the evaporator is iced up to a point where it can not defrost properly.
Update: April 09, 2007. The replacement does not work! Service person now says another part needs to be replaced. To date we have not received any calls from anyone from Frigidiare. Warm fridge over the long weekend and more food spoiling. Frigidaire does not care about its customers and they have been told by the dealer that there is a toddler in this household.
Area service manager for Frigidaire has been made aware of the issues for both the original and replacement fridge but fails to sense the urgency of the matter. Customer Service does not even know about our complaints indicating that the Service Manager has not passed along the information.
Advice: AVOID FRIGIDAIRE PRODUCTS! SERVICE IS NON-EXISTENT!
Having someone from Frigidaire contact you is "LIKE GETTING BLOOD FROM A STONE"!!!

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