 This is a great hardware device, the problem is th ... Strengths: Ability to take analoge video and audio and convert to digital
Weaknesses: zero customer support, Pinical has no idea what they are doing.Ond when you call expect to be on hold for over an hour waiting to talk to a human.
Summary: This is a great hardware device, the problem is the software. My package did not come with a serial number on the install disk, I had to call Pinnacle to get a number I was on hold for over an hour before I actually talked to a human, by the way it is not a toll free number so you can add that cost the price of the unit another 6 bucks for the phone call and a bunch of aggravation, if you use a cordless phone make sure it is fully charged before calling support that would really stink if you lost them after waiting for an hour.
Every thing is tied to the software number that they didn’t include with the product, then you have to fax your receipt to Pinnacle to get them to send you a serial number for the software , which by the way they did not respond to that is why I called. you think they would let you get the drivers on line but no you need that code number for the software. it was misleading as to how to install.
after spending hours trying every possible way you could read the serial number off the dazzle 150 unit and trying to enter it , I gave up and called Pinnacle.
while on hold they tell you to go to there web site to get the answers , but don’t bother if you don’t have the code number they don’t even want to know you.
I found there software to be confusing and difficult to use, I have an older Dazzle Unit DC80 and the software package that came with that was much better unfortunately it will not work with the DVC-150.
I had an over all bad experience with this product, I was ready to take it back , I would recommend that if you purchase this product and have the same problem it would be easier and cheaper to get a key number from a crack site.
By the way if you have trouble after 90 days Pinnicle charges 15 bucks a call for support . I hope more manufactures start to make this sort of product , because the DCV-150 is just not worth the problems.
PS> When I get my phone bill I intend on requesting reimbursement from Pinnacle for that phone call since it was their mess up not enclosing the serial number to begin with.
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