After wasting countless hours and days and approxi ...
Strengths: No Antenna, Software driver easy to install.
Weaknesses: Tech Support is the worst, Must email to get support, takes days to get response, then their emailed solution is wrong, once in awhile you can get through on phone.
Summary: After wasting countless hours and days and approximately 20 hours)trying to resolve this, I finally went out and bought a Belkin 54g wireless adaptor for $19.95 after rebates, set it up in a few minutes and it worked. Even Netgear Level 2 Techs could not ID the problem.
Netgear use to have great support but this experience has shown how a good company can totally go bad. Support with Linksys, Belkin and other companies I have dealt with are so much easier.
1. You have to go through Automatic Phone Hell just to get to the point of being put on hold forever or cut off and have to start all over.
2. The Level One techs in India are not very knowledgeable.
3. The Level Two techs want to point fingers at everything but NetGear’s Problems.
4. I found some of the Level Two techs are rude or condescending.
5. I was told that the problem was my Window 2000 settings, (even though the hardwired network card would work with the current settings). Then said it was my problem not NetGear’s.
6. After spending hours checking settings and trying different things.
I am the network administrator for many systems have spent $1000’s of dollars with Netgear. The only reason I wasted so much time on this is because I wanted to upgrade many of our Laptops to wireless with the 108 mbps speed.
Netgear lost a long term customer today; I will never buy NetGear again.
MY SUGGESTION WOULD BE IF NETGEAR DOES NOT CARE ENOUGH TO OFFER EFFICIENT SUPPORT (and solve your problem in short order) TAKE EVERY THING BACK AND BUY ANOTHER BRAND.
I hope this helps someone else.

88% of People (14/16) found this review helpful. Was this review helpful or unhelpful for you?
There are no comments for this review. Post a comment.
|